Spa Receptionist

InterContinental; Doha; On-site; QAR 24,000 - 36,000; Full time

Job summary

Join a prestigious luxury hotel brand as a Spa Receptionist, where you will be the first point of contact for guests seeking wellness and relaxation. In this role, you will provide exceptional service, manage spa appointments, and ensure a seamless experience for every guest. With a focus on professionalism and warmth, you will help create a welcoming atmosphere that reflects the luxury and sophistication of the InterContinental brand. This is a fantastic opportunity to be part of a dedicated team in an exclusive location, where your contributions will enhance the guest experience and redefine luxury hospitality.

Qualifications

• Previous experience in a receptionist or front-of-house role is preferred.
• Excellent interpersonal and communication skills are essential.

Responsibilities

• Greet and welcome guests with a professional demeanor upon arrival.
• Manage spa reservations and ensure accuracy in scheduling.

Skills

Interpersonal Skills

Communication Skills

Multitasking

Customer Service

Knowledge of Spa Services

Job description

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

As a Spa Receptionist, you will be the first point of contact for our guests, providing a welcoming and professional service as they embark on their wellness journey. You will assist in managing spa appointments, greet and guide guests with warmth and efficiency, and ensure that every detail of the guest experience is flawless.

Your main responsibilities will include:

• Greeting and welcoming guests with a friendly, professional, and courteous demeanor upon arrival
• Managing spa reservations, ensuring accuracy in scheduling, confirmations, and cancellations
• Providing guests with information about spa services, treatments, and packages, offering tailored recommendations based on individual needs
• Handling guest inquiries, feedback, and requests in a calm, efficient, and positive manner
• Ensuring the spa area remains organized, clean, and stocked with necessary supplies
• Processing payments and handling guest transactions in a secure and accurate manner
• Collaborating with spa therapists and other team members to ensure a seamless guest experience from arrival to departure
• Maintaining a high level of knowledge about spa treatments, products, and the facilities offered
• Supporting the Spa Manager with administrative tasks, including guest record management and appointment tracking
• Adhering to all hotel and spa policies, procedures, and health and safety regulations

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Previous experience in a receptionist or front-of-house role, preferably in a luxury hotel, spa, or resort environment
• Excellent interpersonal and communication skills with the ability to build rapport with guests
• Ability to multitask and stay calm under pressure in a fast-paced environment
• Knowledge of spa services, treatments, and products is an advantage
• A positive, can-do attitude and a genuine passion for guest service