Spa Manager - Waldorf Astoria Doha West Bay

Hilton Worldwide, Inc.; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

At Hilton, we are seeking a Spa Manager for our Waldorf Astoria - West Bay Doha location. This role involves overseeing spa operations, team management, and ensuring quality experiences for our guests. The ideal candidate will have a management background in the spa industry and a strong ability to meet financial targets, providing exceptional service while upholding brand standards.

Qualifications

• Management experience in the spa industry is essential.
• Ability to meet financial targets.
• Flexibility to adapt to different work situations.

Responsibilities

• Assist in managing spa operations and ensure compliance with standards.
• Train and develop spa team members.
• Manage customer feedback for continuous improvement.

Skills

Team Management

Financial Management

Flexibility

Customer Service

Job description

Job Description

Job Number:

HOT0BQ4R

Work Locations

Waldorf Astoria - West Bay Doha

As a Spa Manager, you will be responsible for assisting the Spa Director with the Spa & Fitness operations, team management, and training to deliver excellent Guest and Member experiences. An Assistant Spa Manager will also be required to help achieve revenue targets and manage customer feedback.

What will I be doing?

As a Spa Manager, your responsibilities include:

• Assist Spa Director with managing operations
• Manage procedures, stay current with treatments, and ensure compliance with legislation and standards
• Ensure a proficient client experience including bookings, payments, and consultation cards
• Assist in managing, recruiting, training, and developing the spa team
• Support the Fitness Supervisor in meeting revenue targets
• Help meet department budgets and operate within financial targets
• Manage customer feedback for continuous improvement
• Maintain brand standards and daily quality
• Coordinate with other hotel departments
• Provide friendly, personalized service to customers and guests
• Respond to audits for ongoing improvement
• Create and establish SOPs and SOS
• Ensure security of cash, stock, and equipment, and follow procedures
• Comply with health, safety, and COSHH regulations; observe spa & fitness rules

What are we looking for?

A Spa Manager at Hilton should embody the following qualities:

• Management experience in the spa industry
• Ability to meet financial targets
• Ability to work under pressure
• Willingness to develop team members and oneself
• Flexibility for different work situations
• Ability to work independently or in teams

Preferred additional capabilities include knowledge of the local market.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxurious hotels to extended-stay suites. For nearly a century, Hilton has provided exceptional guest experiences. Our vision is "to fill the earth with the light and warmth of hospitality," and our team members are central to this mission.