Shop Manager

Azadea Group; Doha; On-site; QAR 600,000 - 800,000; Full time

Job summary

A leading company in the retail sector is seeking a Shop Manager to oversee store operations in Doha. The role involves maximizing sales, managing inventory, and leading a team to deliver exceptional customer service. Candidates should have a Bachelor’s Degree, 3 years of managerial experience, and fluency in English and Arabic. This position offers a dynamic work environment with opportunities for growth.

Qualifications

• 3 years of experience in a managerial role.
• Fluency in English & Arabic.
• Experience in the retail industry.

Responsibilities

• Lead store operations to maximize sales and profitability.
• Manage inventory and ensure compliance with brand standards.
• Recruit and train team members.

Skills

Customer Service

Inventory Management

Leadership

Sales Analysis

Communication

Education

Bachelor’s Degree

Tools

MS Office

Job description

The Shop Manager is responsible for leading and managing the store operation to deliver the highest standards of customer service and to maximize sales and profitability in line with company’s objectives. He / she is also responsible for the inventory, maintenance and external appearance of his / her shop.

Responsibilities:

• Detect, anticipate and provide regular feedback on customers' needs, markets trends and competitors activities affecting the region/ market.
• Greet customers, offer assistance and serve them in order to ensure their needs and complaints are answered in a timely manner with quality and customer service standards creating customer loyalty and portfolio.
• Ensure a smooth and efficient receiving process of items/shipments as well as monitor all kind of inventory activities such as cycle counts and stock movements including transfers between shops, transfers to/from warehouse, damaged items, devolution, etc.
• Analyze hourly/daily/weekly sales performance, monitor selling items, missing sizes/ items and collection rotation (in coordination with BM and VM) in order to identify replenishment needs, place accurate orders, meet stock performance objectives and maximize sales and sellout
• Prepare staff schedule based on budgeted hours and/ or visitors' traffic, daily sales targets, events, operational needs (including shipments, stock count, sale, etc.) as well as ensure the effective communication of sales plans and set daily and hourly targets to the Shop/Department team.
• Recruit, train, motivate and evaluate team members to ensure that they have the necessary skill base and required image and that they are optimally enabled to maximize their potential and contribution to the company; conduct daily Japanese meetings to keep the staff informed and engaged.
• Log/update all commercial and operational information as well as various requests on the provided platforms (Helpdesks, Events, Loss Prevention application, etc.) in a timely and accurate manner.
• Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget (validating it with DM/BM first)
• Oversee the shop's image and ensure its compliance with the brand’s standards, verify and follow up on the cleanliness, display and maintenance of the shop including the window, cash and stock room.

Qualifications:

• Bachelor’s Degree
• 3 years of experience in a managerial role; Previous experience in the retail industry.
• Fluency in English & Arabic
• Proficiency in MS Office
• Sports Background is a plus

* AZADEA is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, marital status, disability, or any other classification.

* We aim to give our candidates the best experience possible. But due to the amount of applicants applying, we will only get in touch if you have been shortlisted for the role.