Service Manager

SFAI QATAR -Santa Fe Associates; Doha; On-site; QAR 240,000 - 360,000; Full time

Job summary

SFAI QATAR -Santa Fe Associates is seeking an experienced operations leader to oversee daily bus service operations and fleet engineering in Doha. You will ensure schedules meet customer expectations, manage service disruptions, and drive data-driven improvements across maintenance and safety programs.

The role requires guiding engineers and technical staff, fostering teamwork, and delivering professional development opportunities within a culture of continuous improvement.

Qualifications

• Experience in managing large-scale transportation or service operations.
• Strong leadership and mentoring abilities for engineers and technical staff.
• Proven track record in process improvement and customer service initiatives.
• Familiarity with safety, regulatory compliance, and environmental regulations.

Responsibilities

• Manage daily bus service operations, ensuring schedule adherence, customer satisfaction, on-time performance, and service reliability.
• Coordinate service disruptions, contingency planning, crisis management, and emergency response.
• Monitor service performance metrics, analyzing trends, identifying areas for improvement, and implementing data-driven solutions.
• Provide technical expertise in fleet-wide engineering and maintenance programs, optimizing asset utilization and lifecycle management.
• Oversee maintenance and repair of bus systems, including mechanical, electrical & electronic components, ensuring compliance with industry standards.
• Ensure safety and regulatory compliance in engineering & maintenance activities, conduct audits and risk assessments.
• Lead and mentor engineers & technical staff, providing guidance, support, coaching, and development opportunities.
• Foster teamwork, employee engagement, collaboration, open communication, and a culture of continuous improvement.
• Develop and implement training programs for professional development, enhancing technical expertise & leadership skills.

Job description

• Manage daily bus service operations ensuring schedule adherence customer satisfaction on-time performance and service reliability
• Coordinate service disruptions contingency planning crisis management and emergency response
• Monitor service performance metrics analyzing trends identifying areas for improvement and implementing data-driven solutions
• Provide technical expertise in fleet-wide engineering and maintenance programs optimizing asset utilization and lifecycle management
• Oversee maintenance and repair of bus systems including mechanical electrical amp electronic components ensuring compliance with industry standards
• Ensure safety and regulatory compliance in engineering amp maintenance activities conduct audits and risk assessments
• Lead and mentor engineers amp technical staff providing guidance support coaching and development opportunities
• Foster teamwork employee engagement collaboration open communication and a culture of continuous improvement
• Develop and implement training programs for professional development enhancing technical expertise amp leadership skills Experience and Education

Experience and Education

• Ensure exceptional customer service addressing complaints feedback concerns and suggestions in a timely amp professional manner
• Implement customer service initiatives improving satisfaction loyalty retention and advocacy through proactive engagement
• Monitor service quality identifying areas for improvement conducting customer surveys and analyzing feedback
• Develop and manage budgets for engineering amp maintenance activities ensuring cost-effectiveness and resource optimization
• Ensure compliance with regulatory requirements industry standards company policies safety protocols and environmental regulations
• Implement business continuity management plans risk mitigation strategies and disaster recovery procedures

Exp: Minimum 7 years of experience in transportation or service industry

Requirement:

• Manage daily bus service operations, ensuring schedule adherence, customer satisfaction, on-time performance, and service reliability
• Coordinate service disruptions, contingency planning, crisis management, and emergency response
• Monitor service performance metrics, analyzing trends, identifying areas for improvement, and implementing data-driven solutions
• Provide technical expertise in fleet-wide engineering and maintenance programs, optimizing asset utilization and lifecycle management
• Oversee maintenance and repair of bus systems, including mechanical, electrical & electronic components, ensuring compliance with industry standards
• Ensure safety and regulatory compliance in engineering & maintenance activities, conduct audits and risk assessments
• Lead and mentor engineers & technical staff, providing guidance, support, coaching, and development opportunities
• Foster teamwork, employee engagement, collaboration, open communication, and a culture of continuous improvement
• Develop and implement training programs for professional development, enhancing technical expertise & leadership skills

Experience and Education:

• Ensure exceptional customer service, addressing complaints, feedback, concerns, and suggestions in a timely & professional manner
• Implement customer service initiatives, improving satisfaction, loyalty, retention, and advocacy through proactive engagement
• Monitor service quality, identifying areas for improvement, conducting customer surveys, and analyzing feedback
• Develop and manage budgets for engineering & maintenance activities, ensuring cost-effectiveness and resource optimization
• Ensure compliance with regulatory requirements, industry standards, company policies, safety protocols, and environmental regulations
• Implement business continuity management plans, risk mitigation strategies, and disaster recovery procedures