Service Coordinator - Electronics | Retail | DOMASCO | Qatar

Al-Futtaim; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading service provider in home appliances in Doha is looking for a Service Center Coordinator responsible for overseeing all service-related activities. This role focuses on enhancing customer satisfaction through timely service scheduling, effective technician dispatch, and maintaining service quality. Candidates should have 3-4 years of relevant experience and hold a degree in Electronics or a related field. Fluency in Arabic and English is required, along with excellent organizational skills.

Qualifications

• 3-4 years' experience in service coordination, preferably in electronics or home appliances.
• Fluency in Arabic and English is essential.
• Strong computer skills are required.

Responsibilities

• Schedule and manage service appointments to ensure timely delivery.
• Interact with customers to understand service needs.
• Assign technicians for field service and in-house repairs.
• Maintain accurate records of service requests and interactions.
• Ensure service quality meets company standards.

Skills

Planning and organizing skills

Attention to detail

Product confidence

Communication skills

Problem-solving skills

Education

Diploma or Bachelor's degree in Electronics or a related field

Tools

Service management systems

Job description

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. The organization’s entrepreneurship and relentless customer focus enable it to grow and expand, responding to the changing needs of its customers within the societies in which it operates.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers every day.

Overview of the role

The Service Center Coordinator is responsible for overseeing and coordinating all service-related activities for home appliances and air-conditioning products from brands such as Blue Star, Aftron, Godrej, and Mastergas. This role ensures smooth service operations, high customer satisfaction, and effective support to the service team.

What you will do:

• Service Coordination: Schedule and manage service appointments to ensure timely and efficient delivery.
• Customer Communication: Interact with customers to understand service needs and provide regular updates.
• Technician Dispatch: Assign technicians for field service and in-house repairs.
• Record Management: Maintain accurate records of service requests, work orders, and customer interactions.
• Quality Monitoring: Ensure service quality meets company standards and customer expectations.
• Reporting: Generate reports on service performance, customer feedback, and operational issues.
• Administrative Support: Assist the service team with inquiries and resolve service-related concerns.
• Cash Handling: Manage petty cash and oversee customer cash collections.

Required Skills to be successful:

• Able to handle complexity
• Excellent planning and organizing skills
• Attention to detail
• Product confidence

What equips you for the role:

• 3-4 years’ experience in service coordination, preferably in electronics or home appliances.
• Diploma or Bachelor's degree in Electronics or a related field is preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficient in using service management systems and digital tools.
• Ability to work independently and collaboratively.
• Detail-oriented with strong problem-solving skills.
• Basic knowledge of home appliances and air-conditioning products is an advantage.
• Fluency in Arabic and English is essential.
• Strong computer skills are required.

We’re here to provide excellent service, but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to confidently demonstrate why this opportunity is right for you, and take the time to craft a well-written, personalized CV to boost your visibility. Our global Talent Acquisition team members are assigned to specific businesses to ensure the best matches between talent and opportunities. We consider not only the requisite skills and behaviors but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we aim to be available throughout the application process. We review and respond to every application whenever possible.