Server / Waiter / Waitress

Radisson Hotel Group; Doha; On-site; QAR 10,000 - 200,000; Full time

Job summary

A leading hotel group is seeking a skilled service professional to join their team in Doha. This role involves direct guest engagement, ensuring high-quality service in line with hotel standards, along with excellent communication skills. The ideal candidate will be proactive in addressing guest needs and complaints, while maintaining a positive environment. This position offers a competitive salary with accommodation and benefits.

Benefits

Accommodation

Meals

Transportation

Qualifications

• Minimum 3/4 years in the same position in a 4/5 star hotel or recognized bar.
• Good command of English Language.
• Age – 20 to 27 Years.

Responsibilities

• Perform duties as assigned by the supervisor according to departmental standards.
• Greet and assist guests upon arrival and serve beverages and meals.
• Handle guest complaints and promote positive guest relations.

Skills

Customer Service

Communication

Pressure Management

Job description

• Perform the duties corresponding to the station or area where she / he is assigned by the supervisor, as per the departmental standards, policies and procedures.
• To communicate to both internal and external customers in a polite, courteous and constructive manner.
• To actively promote the services and facilities of Hotel to guests and visitors
• Record order of guests following departmental policies and sequence of service.
• Greet guests upon arrival at the outlet and assist in seating in accordance with departmental standards and sequence of service.
• Takes guest beverage order, utilizing suggestive selling techniques, when specified on function requirements.
• Retrieve alcoholic beverage items from bar and serve to guest in accordance with the departmental standards.
• Open and serve wine / champagne bottles in front of the guest in accordance to the standard.
• Make all varieties of coffee in accordance to the hotel standards.
• Serve all food courses and non-alcoholic beverage items to guest in accordance with departmental standards and functions requirement.
• Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Promote positive guest relations at all time.
• Be familiar with all hotel services / features and local attractions / activities to respond accurately to any guest inquiry.
• Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• Clear each course following procedures laid down in departmental procedures.
• Answer outlet’s phone within 3 rings, using correct salutations and telephone etiquette.
• Adhere To Hotel And Corporate Guidelines.
• Maintain Confidentiality With All Guest Information.

REQUIREMENTS

• Minimum 3 / 4 years in the same position in a 4 / 5 star hotel or in a well recognized Bar.
• Natural attitude towards providing excellent quality service.
• Good command of English Language
• Age – 20 to 27 Years
• Able to work under pressure in a fast paced, dynamic and challenging work environment.

Salary QAR. 1600 / - + Accommodation + Meals + Transportation