Senior Smart Services & Innovation Manager, Qatar

Linum Consult Ltd; Qatar; On-site; QAR 150,000 - 180,000; Full time

Job summary

A leading company in the Middle East is seeking a Senior Smart Services and Innovation Manager in Qatar. The role involves delivering exceptional customer experiences, strategic planning, and managing the development of Smart Services. Ideal candidates will have extensive experience in digital services and project management, particularly in the transport sector.

Qualifications

• 12 years’ experience in digital services project management.
• Strong knowledge of Business Process reengineering.

Responsibilities

• Delivering an industry-leading customer experience.
• Providing strategic direction for Smart Services.
• Leading the implementation of the Innovation Management Process.

Skills

Analytical Skills

Interpersonal Skills

Communication Skills

Education

Bachelor’s degree

Project Management Certification

Job description

Linum Consult’s client operates out of the Middle East. Due to continued growth, they are currently seeking a Senior Smart Services and Innovation Manager with strong experience in the transport sector, to join their team in Qatar.

RESPONSIBILITIES

• Delivering an industry-leading customer experience that transforms travel across all journeys and achieving a new benchmark in customer service and operational excellence
• Providing strategic direction, planning, and managing the development and implementation of policies, procedures, and work instructions for Smart Services and Innovation
• Defining the Smart Services vision and its strategy, processes and roadmap, playing an important role in the design and implementation of the Customer Services and Sales & Marketing strategies, focusing on innovation
• Preparing and monitoring the Smart Services unit dashboard and Key Performance Indicators
• Preparing and conducting the technical part of the tendering process for the smart services vendor selection
• Liaising with and monitoring the Smart Services contractor for the design, build, and operational phases
• Leading the implementation of the Innovation Management Process
• Chairing an innovation forum, monitoring the ideas generated and selected, and preparing business cases

PROFILE

• Bachelor’s degree in relevant field, ideally with project management certification
• At least 12 years’ experience in digital services project management, with a significant background in railways
• Demonstrable history of developing and implementing IT services & innovation, and Smart Services (smart cities, etc.)
• Strong knowledge of Business Process reengineering, Project, Programme, and Change management methodologies and their application
• Highly analytical and able to make decisions on complex matters
• Excellent interpersonal skills and communication skills in English

APPLICATION PROCESS

To apply, please send your CV to [e-mail] for the attention of Francis Ryan, detailing your current financial package and notice period.