Senior Field Service Engineer

Tanqeeb; Doha; On-site; QAR 80,000 - 110,000; Full time

Job summary

Honeywell is seeking an Advanced Field Service Engineer to provide on-site technical support, installation, commissioning, and maintenance for complex equipment at customer sites in Qatar and beyond.

You will lead cross-functional teams, troubleshoot issues, document service activities, and contribute to continuous product improvement while traveling as required to deliver reliable service and ensure customer satisfaction.

Qualifications

• Bachelor's degree in Engineering or related field; diplomas may substitute.
• Proven field service engineering experience or related technical role.
• Strong technical knowledge of complex machinery and systems.
• Proficient in diagnosing and resolving technical issues with tools.
• Excellent communication to explain technical concepts clearly.
• Customer-focused with ability to build strong client relationships.
• Self-motivated to work independently with minimal supervision.
• Organized with ability to manage multiple tasks effectively.
• Willingness to travel extensively to customer sites.

Responsibilities

• On-site Support: provide installation, commissioning, maintenance and repair at customer sites.
• Troubleshooting: diagnose and resolve issues promptly to minimize downtime.
• Customer Interaction: understand requirements and provide training on operation and maintenance.
• Documentation: maintain accurate service records and reports.
• Preventive Maintenance: schedule and execute preventive maintenance activities.
• Collaboration: work with engineering, sales, and support teams.
• Product Improvement: feed insights to engineering for product enhancements.
• Technical Expertise: stay updated on industry trends and technologies.
• Safety and Compliance: adhere to safety policies and regulatory guidelines.
• Travel: travel domestically and internationally as required.

Skills

Troubleshooting

Communication

Customer focus

Self-motivated

Organizational skills

Travel flexibility

Problem solving

Cross-functional collaboration

Education

Bachelor's degree in Engineering or related field

Diploma certifications in lieu of degree considered

Job description

Job description

The Advanced Field Service Engineer plays a crucial role in providing on-site technical support, maintenance, and troubleshooting for complex machinery, equipment, or systems. You will drive continuous improvement initiatives in the processes related to field services and product development. You will lead cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders. This position requires a strong technical background, excellent problem-solving skills, and the ability to work independently and travel extensively to customer sites. The Field Service Engineer collaborates with internal teams and interacts directly with customers, ensuring the efficient operation and customer satisfaction with the products & services. Experience in custody transfer, Tank inventory Management system, Gas Flow Metering Systems & Skids, Flame & Gas Detection Systems with additional knowledge of Field Instrumentation.

Company Overview

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Responsibilities

• On-site Support: Provide technical assistance, installation, commissioning, maintenance, and repair services for equipment or systems at customer locations.
• Troubleshooting: Diagnose and resolve technical issues promptly and efficiently to minimize equipment downtime and ensure optimal performance.
• Customer Interaction: Interact with customers to understand their requirements, address inquiries, and provide training on equipment operation and maintenance.
• Documentation: Maintain accurate records of service activities, including service reports, equipment status, and updates on customer interactions.
• Preventive Maintenance: Develop and execute preventive maintenance schedules to proactively identify and address potential equipment issues before they become critical.
• Collaboration: Collaborate with cross-functional teams, including engineering, sales, and customer support, to provide comprehensive customer service and support.
• Product Improvement: Provide feedback and insights to the engineering and product development teams for continuous improvement of products or services.
• Technical Expertise: Stay updated with the latest industry trends, product knowledge, and relevant technologies to enhance technical skills and provide effective support
• Safety and Compliance: Adhere to company safety policies and procedures, as well as regulatory guidelines, during all on-site service activities.
• Travel: Travel to customer sites as required, both domestically and internationally, to perform on-site service and support activities.

Qualifications

• Bachelor's degree in Engineering or a related technical field. Relevant Diploma certifications may be considered in lieu of a degree.
• Proven experience in field service engineering or a related technical role.
• Strong technical knowledge and understanding of complex machinery, equipment, or systems.
• Proficient in troubleshooting and resolving technical issues using diagnostic tools and techniques.
• Excellent communication skills, both verbal and written, with the ability to explain complex technical concepts to non-technical individuals.
• Customer-focused mindset with the ability to build and maintain strong relationships with customers.
• Self-motivated and able to work independently with minimal supervision.
• Strong organizational skills and the ability to prioritize and manage multiple tasks effectively.
• Flexibility to travel extensively, often on short notice, to customer sites.

Equal Employment Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Disability Accommodation Statement

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.