Senior Customer Service Officer - General Insurance

Chedid Capital; Doha; On-site; USD 36,000 - 48,000; Full time

Job summary

Chedid Capital is seeking a Senior Customer Service Officer in General Insurance to manage customer relationships and ensure high-quality service. Responsibilities include resolving claims, preparing policy presentations, and maintaining communication timelines. Candidates should have a relevant bachelor's degree and at least 6 years of experience in general insurance.

Qualifications

• Bachelor’s degree related to Engineering, Business or Insurance.
• 6 years’ experience in general insurance.
• Fluency in English required.

Responsibilities

• Manage relationships with customers and ensure quality of service.
• Assist in resolving key issues such as claims and complaints.
• Communicate updates on sales proposals and renewals.

Skills

Customer service management

Communication

Relationship management

Problem-solving

Education

Bachelor’s degree related to Engineer, Business or Insurance

Job description

A financial holding company, Chedid Capital is a leading investment group in the insurance and reinsurance fields. The Group operates across Europe, Middle East, Africa and South Asia. The Company plays a role in the forefront of the industry, being part of one of the top 20 Reinsurance Brokers in the world.

Al Afaq Insurance Brokers, a company member of Chedid Insurance Brokers Network, the insurance broking network of Chedid Capital, is looking for a Senior Customer Service Officer in General Insurance. The role focuses on ensuring customer inquiries are attended to promptly and maintaining clients' relationships with continuous follow-up.

Joining our 1600 dynamic team members, spread among 64 subsidiaries worldwide, offers you endless growing opportunities.

Responsibilities

• Abide by the policies and procedures of customer service practices.
• Manage relationships with customers by ensuring quality of service provided and continuous follow-up.
• Work closely with clients, insurers, sales team, and agents to make sure the customer’s interests are being served.
• Assist in resolving key issues with customers such as claims, approvals, complaints and delays in contract documents and collection.
• Communicate group renewal advice as well as sales proposals, follow-up & update Senior Manager on their status on a weekly basis.
• Prepare presentations for new as well as renewed policies.
• Claim verification and tracking log sheets update.
• Additions/deletion tracking along with card issuance and policy tracking.
• Coordinate internally for further requirements & communicate externally as needed.
• Strict adherence to set communication timelines. These would involve set timeframes on responses to emails (acknowledgements as well as final closures) as well as answering the phone.

Requirements

• Bachelor’s degree related to Engineer, Business or Insurance.
• 6 years’ experience in general insurance.
• Fluency in English is required.