Senior Cloud & Systems Service Delivery Lead

Talent Leaders Inc.; Doha; Vor Ort; QAR 300.000 - 460.000; Vollzeit

Zusammenfassung

The Service Delivery Lead - Cloud and Systems in Doha, Qatar, is for a confidential client managed by Talent Leaders. You will steer the delivery of cloud and systems services, own SLA performance, and lead the technical team that operates the platforms.

You will act as the primary client contact, manage escalations, ensure regulatory and standards compliance, and contribute to budgeting and vendor management while driving continuous improvement across incidents, changes and service design.

Qualifikationen

• 9+ years in information technology with leadership experience.
• PM certification such as PMP or PRINCE2.

Aufgaben

• Lead cloud and systems technical team and set standards.
• Own end-to-end delivery and ensure SLA targets.
• Serve as primary client contact on service matters.
• Monitor SLA performance and address deviations.
• Oversee daily operations and enforce policies.
• Plan resources and optimize utilization.
• Contribute to annual budget and track outcomes.
• Negotiate scope with vendors; manage performance.
• Provide input to service portfolio and lifecycle.
• Drive continual improvement in incident, problem, change management.
• Coach and develop team members.
• Ensure compliance with laws and standards.

Kenntnisse

Leadership

Client management

ITIL knowledge

Vendor management

English proficiency

Ausbildung

Bachelor's degree in CS/IS/Engineering

Tools

PM tools

Cloud infrastructure

Jobbeschreibung

The Service Delivery Lead - Cloud and Systems in Doha, Qatar, is for a confidential client managed by Talent Leaders. You will steer the delivery of cloud and systems services, own SLA performance, and lead the technical team that operates the platforms.

You will act as the primary client contact, manage escalations, ensure regulatory and standards compliance, and contribute to budgeting and vendor management while driving continuous improvement across incidents, changes and service design.