Senior Account Manager

MEEZA QSTP; Doha; On-site; QAR 240,000 - 300,000; Full time

Job summary

A leading IT solutions provider in Qatar is seeking a Senior Account Manager to manage and grow key client relationships while ensuring alignment with the company's commercial objectives. The ideal candidate will have over 9 years of experience in sales, excellent communication skills, and a background in technology sales. This role involves developing client strategies, conducting account reviews, and identifying new business opportunities.

Qualifications

• 9-10 years or more of experience in sales or a similar field.

Responsibilities

• Manage and grow key client relationships to deliver additional value.
• Develop and implement account plans and strategies.
• Conduct regular account reviews and ensure smooth service delivery.
• Identify and pursue new business opportunities with existing clients.
• Serve as the first point of contact for customers.

Skills

Excellent communication and negotiation skills

Sound knowledge of IT solutions

Ability to build and manage relationships

Experience in technology or outsourcing

Education

Bachelor’s degree in IT, Engineering, Business, Marketing, or equivalent

Job description

Senior Account Manager

The primary responsibilities of the Senior Account Manager:

Functional Responsibilities:

• Manage and grow key client relationships by understanding their business needs and identifying opportunities to deliver additional value through the company's services.
• Develop and implement account plans and strategies in collaboration with internal stakeholders such as sales, marketing, and technical teams, ensuring alignment with the firm's commercial objectives.
• Proactively engage with clients to monitor satisfaction, identify issues, and address concerns to ensure elevated levels of retention.
• Conduct regular account reviews and provide initiative-taking support to clients, address any concerns, resolve issues, and ensure smooth service delivery.
• Collaborate with the broader sales team to create effective sales strategies.
• Identify and pursue new business opportunities with existing clients, including cross-selling and upselling services, to drive revenue growth and profitability.
• Create, coordinate, and deliver customized presentations and effective presentation materials.
• Participate in commercial activities such as sales presentations, proposal development, and contract negotiations, and assist in expanding the MEEZA's client base in the IT sector.
• Facilitate the structure and negotiation of business deals.
• Function as the first point of contact for customers, providing them with accurate information, addressing their queries, and resolving their issues.
• Monitor market trends, competitive landscape, and industry developments to identify emerging opportunities, assess client needs, and make strategic recommendations for business development.
• Support and design winning strategy for managed opportunities based on external and internal information.
• Lead and support sales team members, including coaching and mentoring.

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor’s degree in IT, Engineering, Business, Marketing, or equivalent.

Experience:

• 9-10 years or more of experience in sales or a similar field.

Skills and Requirements:

• Excellent communication and negotiation skills to effectively address clients' needs and negotiate contracts.
• Sound knowledge of IT solutions, market trends, and industry best practices, allowing them to make recommendations to drive revenue growth.
• Ability to build and manage relationships with key stakeholders.
• Experience in technology or outsourcing industry sales of services, data, data analytics, consulting, information management, systems integration, or software.
• Tactical experience driving incremental projects/engagements that lead to long-term revenue streams.
• Proven history of initiating and supporting numerous sales efforts by investigative learning of the prospect’s business requirements followed by a driven process of communicating the appropriate value-added solution to meet prospects' needs.