SAP FICO VIM cFin Consultant

Cygnus Technologies Private Limited; Doha; On-site; QAR 60,000 - 80,000; Full time

Job summary

A leading luxury brand is seeking a Clienteling Manager to enhance customer relationships and drive client retention. The role involves coaching sales staff, implementing client-centric initiatives, and managing VIP client interactions. Candidates should have extensive retail experience, a deep understanding of luxury business, and a strong customer focus.

Qualifications

• 5+ years of Retail experience.
• Deep knowledge of Luxury Business and customer dynamics.

Responsibilities

• Lead the execution of Clienteling initiatives in store.
• Coach and train Client Advisors on clienteling skills.
• Manage and develop VIP clients through personalized plans.

Skills

Problem Solving

Proactivity

Empathy

Customer Focus

Relationship Building

Job description

Launch and lead the execution of Clienteling initiative in store

• Support the Store management in strengthening a client-centric culture among the team & ensure the full implementation of the Gucci Clienteling program and initiatives
• Ensure the comprehension of the clienteling KPIs, monitor the performances and implement action plans to improve them, focusing especially on the data collection, data quality and client retention
• Coach, train & support each client advisor on the selling floor and through one-to-one sessions : implement & follow a coaching calendar

Retain and develop the existing clients

• Proactively support the Client Advisors in building relationships and gaining customer understanding to promote future visits
• Inspire CAs to implement initiatives personalized on client interests and profile
• Manage and develop VIG clients through personalized development plans

Recruit new clients within and outside of the store

• Monitor and coach Client Advisors on information collection and enrichment : tools usage and related ceremony
• Provide training, motivation and coaching to sales staffs to enhance their clienteling skills, calling techniques, and client service standards
• Develop multi-sourced new client development initiatives / activities to ensure on-going clienteling activity development in collaboration with local corporate team

Manage One To One appointment (OTO) planning and VIP room (where available)

• Stimulate and assists Client Advisors in preparing, executing and following-up OTO initiatives, coordinates the OTO calendar and monitors results
• Assist Client Advisors when in the preparation of OTO appointments, leveraging on VIP room, visual merchandising, product and hospitality guidelines

Requirements

• 5+ years of Retail experience
• Deep knowledge and understanding of Luxury Business, customers, competitors and products
• Strong customer focus in line with Gucci hospitality culture
• Problem Solving, Proactivity and Empathy
• Passion for the brand, history and creative culture
• Detail oriented, organized and professional
• Ability to build relationships and encourage colleagues to generate innovative ideas to drive success. Able to motivate, coach and drive others