[RWDHA] - Retail Coordinator

Rosewood Hotel Group; Doha; On-site; QAR 167,000 - 234,000; Full time

Benefits offered by this job

Competitive salary

Accommodation

Birthday day off

Career development

Job summary

Rosewood Doha is seeking a passionate Pastry Specialist to join our patisserie team, delivering personalized, high-quality desserts for guests across our luxury hotel and events. You will work closely with the Pastry Chef to craft cakes, desserts, and seasonal creations that elevate the guest experience.

Join a diverse, dedicated team in a setting that celebrates culinary artistry, training opportunities and a culture of Relationship Hospitality, with a focus on quality, safety and memorable

Job description

Why Join Us?

At Rosewood Doha, we create an environment where passion meets purpose - and where careers have meaning.

Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours.

We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy.

You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling.

Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.

About Rosewood Doha:

Rosewood Doha is a landmark destination inspired by Qatar's coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar's first members-only social wellness club, complemented by Rosewood's signature Manor Club for Club Room and Suite guests.

Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.

Our Associate Experience:

• A competitive salary and benefits package
• High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl
• A birthday day off (because your milestones matter!)
• Personalized development plans and continuous learning opportunities to support your career journey

These benefits reflect our commitment to creating an environment where you thrive - professionally and personally - while building a meaningful career with us.

Your Role:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate the daily operation of the patisserie and cake shop to ensure smooth and efficient service.
• Provide personalized, professional, and attentive service to hotel guests and walk-in guests.
• Handle cake, pastry, dessert, and customized cake orders accurately and efficiently.
• Coordinate with the Pastry Chef and production team to ensure all orders are prepared according to guest specifications and delivered on time.
• Maintain comprehensive knowledge of all cakes, pastries, chocolates, desserts, ingredients, allergens, flavors, and pricing.
• Recommend products and provide expert assistance to guests based on their preferences and occasions.
• Drive sales through effective upselling, cross-selling, and promotion of seasonal and signature products.
• Ensure the patisserie display, counters, shelves, and display cabinets are maintained to exceptional presentation standards.
• Monitor product availability, freshness, labeling, expiry dates, and presentation.
• Maintain accurate records of pre-orders, customized cakes, special requests, and customer preferences.
• Coordinate VIP, corporate, wedding, birthday, and special-event cake requirements.
• Process all sales transactions accurately through the POS system and follow cash-handling procedures.
• Assist with daily stock checks and coordinate replenishment of products and packaging materials.
• Ensure all takeaway cakes and pastries are professionally packaged, labeled, and presented.
• Handle guest inquiries, feedback, and complaints promptly and professionally.
• Coordinate with Front Office, Concierge, Events, Sales, and other departments for special guest and event requirements.
• Support promotional campaigns, festive collections, new product launches, and special patisserie events.
• Ensure compliance with food safety, hygiene, health and safety, and hotel operating standards.

STANDARD RESPONSIBILITIES

• Comply and adhere to the Rosewood company policies.
• Take on other tasks in addition to the ones stated, in a reasonable framework.
• Be a "brand ambassador" at all times and ensure brand integrity and clarity are always maintained.
• Model the company's culture, vision, mission and core values at all times.
• Review Forbes / Rosewood Brand standards and quality standards (LQA) on a regular basis and ensure they are maintained and delivered at all times.
• Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.
• Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings).
• Lead by example in terms of appearance, mannerism, etiquette, behavior conduct, principles, and values.