Rosewood Explorers - Team Leader

Rosewood Hotels and Resorts; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Rosewood Hotels and Resorts invites applications for a Kids Club role in Doha. The successful candidate will greet families, supervise Kids Club staff, deliver engaging activities, maintain safety and cleanliness, and ensure a high standard of service across wellness offerings.

Role requires strong guest service, supervision and program delivery within a luxury hotel environment. The position emphasizes brand integrity, health, safety and customer care aligned with Rosewood’s Asaya wellness

Responsibilities

• Anticipate guests' needs by being observant and respond promptly with a focus on personal service.
• Maintain positive guest relations and resolve complaints, reporting issues to the Director of Wellness.
• Assist with other wellness job functions as assigned by the Director of Wellness or Wellness manager.
• Ensure items lost and found are registered as lost property following company procedures.
• Lead, schedule and supervise Kids Club staff to ensure high-quality care and programming.
• Oversee planning and execution of age-appropriate activities and supervise children.

Job description

Your Role:

General Duties

• Anticipate guests needs by being observant, respond promptly and acknowledge all guests at all times with an emphasis on personal service.
• Maintain positive guest relations at all times and resolve guest complaints, ensuring guest satisfaction is ensured reporting any issues to the Director of Wellness.
• Assist with other wellness job functions as assigned by the Director of Wellness or Wellness manager.
• Ensure items lost and found are registered as lost property in accordance with company procedure.

Kids Club Related Duties

• To provide a courteous, professional, efficient and flexible service at all times.
• To have a full working knowledge and ability to perform all duties and tasks listed in his/her job description. Please note that Job description can be reviewed and changed on a regular basis reflecting change in trends, guest expectations and operating philosophies.
• To maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• To ensure that standards are maintained at a superior level on a daily basis.
• To respond to guest inquiries on Rosewood Explorers activities and timing and other information regarding the facility and services of the hotel in general.
• Follow Kids Club opening procedures, greeting guests upon arrival and check in guests where necessary inspecting the kids area making sure it is fully stocked, clean and tidy regularly throughout the day.
• Follow Kids Club closing procedures and ensure that all areas are left clean, tidy and fully stocked ready for guests use.
• Stock and maintain cleanliness of toilets within kids areas.
• Ensure all documentation on kids equipment checks, cleaning and Health & Safety are completed in accordance with company policy.
• Maintain towel/linen and ensure the shower area is well stocked, clean, hygienic and safe for guest use.
• Make sure there are sufficient guest supplies and amenities available for use such as water, fruits, towels, collecting deliveries and ordering is organized.

Leadership & Supervision

• Lead, schedule, and supervise Kids Club staff to ensure consistent, high-quality care and programming.
• Provide training, coaching, and performance feedback to team members.
• Model professional behavior and create a positive, collaborative work environment.

Child Care & Program Delivery

• Oversee the planning and execution of age-appropriate activities, including arts, crafts, games, learning activities, and free play.
• Ensure all children are engaged, supervised, and supported.
• Assist in developing new activities and themed programs to enhance the Kids Club experience.

Safety & Compliance

• Ensure all safety, security, and sanitation standards are followed at all times.
• Maintain accurate attendance records and incident reports.
• Uphold safeguarding policies and respond appropriately to any concerns or emergencies.

Customer Service & Communication

• Greet and assist families, providing a welcoming and informative experience.
• Communicate policies, procedures, and updates to parents and guardians.
• Handle questions, concerns, and feedback with professionalism and empathy.

Operations & Administration

• Manage daily operations, including opening/closing procedures.
• Maintain supplies, equipment, and the cleanliness of the Kids Club area.
• Assist with budget oversight, inventory, and program reporting when needed.

Standard Responsibilities

• Comply and adhere to the Rosewood company policies.
• Take on other tasks in addition of the ones stated, in a reasonable framework.
• Be a brand ambassador at all times and ensure brand integrity and clarity are always maintained.
• Maintain an understanding of the wellness industry and Asaya philosophy (emotional, physical, nutrition, skin health, community.)
• Understand that as a representative of Asaya they will maintain a healthy, fit appearance and a positive attitude.
• Model the Company s culture, vision, mission, and core values at all times.
• Be mindful of and active in a Spa & Wellness lifestyle, and strive to inspire wellness-focused change in others.
• Maintain personal grooming and appearance according to the standards.
• Maintain a positive attitude toward guests, co-workers, subordinates, and hotel management. Avoid engaging in gossip or any dialogue that may diminish the direction and goals of the hotel and the hotel group.