Head of Membership

Tanqeeb; Doha; Presencial; QAR 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary and benefits package

High-quality associate accommodation

Birthday day off

Personalized development plans

Descripción de la vacante

Rosewood Doha is seeking a senior membership lead for Asaya, aiming to grow a premium membership base and enhance guest experiences within the luxury wellness and lifestyle offering. You will collaborate closely with spa, fitness, dining and events teams to drive membership growth and satisfaction.

Role emphasizes strategic development of the Asaya membership program, active member engagement, and professional representation of the Rosewood Doha brand in a dynamic luxury setting.

Responsabilidades

• Meet and greet guests and members to Asaya, creating a professional atmosphere.
• Be proactive in upselling further services and facilities.
• Guide clients on Asaya experiences that best suit them and being knowledgeable on all Asaya services.
• Be knowledgeable on the products to support the Asaya professionals and retailing to clients.
• Works closely with all Asaya departments (spa, fitness, restaurant, kids, leisure, sports).
• Serves as a liaison between membership and operations of the club.
• Conducts tours for prospective members as appropriate and actively moves them through the sales cycle towards a closing.
• Responsible for educating and training team members on how to direct questions regarding all membership inquiries.
• The Director works with associates on how to greet prospective members, answer telephones and assist with questions from members and prospective members.

Descripción del empleo

Why Join Us?

At Rosewood Doha, we create an environment where passion meets purpose - and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.

About Rosewood Doha:

Rosewood Doha is a landmark destination inspired by Qatar's coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar's first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.

Our Associate Experience:

We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:

• A competitive salary and benefits package
• High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl
• A birthday day off (because your milestones matter!)
• Personalized development plans and continuous learning opportunities to support your career journey

These benefits reflect our commitment to creating an environment where you thrive - professionally and personally, while building a meaningful career with us.

Your Role:

General Duties:

• Meet and greet guests and members to Asaya, creating a professional atmosphere.
• Be proactive in upselling further services and facilities.
• Guide clients on Asaya experiences that best suit them and being knowledgeable on all Asaya services.
• Be knowledgeable on the products to support the Asaya professionals and retailing to clients.
• Works closely with all Asaya departments (spa, fitness, restaurant, kids, leisure, sports).
• Serves as a liaison between membership and operations of the club.
• Conducts tours for prospective members as appropriate and actively moves them through the sales cycle towards a closing.
• Responsible for educating and training team members on how to direct questions regarding all membership inquiries.
• The Director works with associates on how to greet prospective members, answer telephones and assist with questions from members and prospective members.

Administrative Duties:

• Ensures accuracy of memberships file systems and accounting procedures and coordinates new member introduction to Asaya.
• To ensure that 'End of Day' reports are distributed with accurate member feedback that can be used to identify opportunities and address shortcomings.
• To oversee the approval process for Asaya Membership, including the review and rating of all applications received on a weekly basis.
• Develops and ensures proper maintenance of an accurate contact management system including call records, database, and activity management.
• Ensures membership records are properly maintained on all members.
• Prepares monthly membership reports required by General Manager, Board/ Ex-Committees, and support team.
• Ensures that the following administrative and promotional tools are integrated into the overall sales effort: Membership Application packet, Membership Welcome Packet, Membership Handbook, Website, E Newsletter and Members Application.

Strategic and Financial Responsibilities:

• Develops and leads a strategic membership development program designed to increase total membership count and membership dues revenue.
• Responsible for achieving annual budgeted sales goals and for monitoring business volume forecast while planning accordingly for manpower, productivity, costs, and other expenses.
• Effectively communicates with management and associates to increase knowledge of membership goals, membership satisfaction, membership retention and activities.
• Implement strategies to support the submission of applications to the Club, thus ensuring a strong membership 'wait list'.
• Additional objectives and responsibilities can be added at any time, depending on the needs of the business and hotel.
• Assists in the development and implementation of advertising and promotional campaigns designed to generate membership sales.

Member Relations and Community:

• Networks with community partners including, but not limited to: Chamber of Commerce, local tourism councils, exchange clubs, local corporate executives, business leaders, and media contacts.
• Actively participate in the planning of monthly Asaya member events.
• Assists in coordination of all club events to include invitations, mailings, and other publicity.
• Maintains and develops strong relationships with current members to encourage participation in club events and maintain a high level of member satisfaction.
• Participates in events to ensure member engagement, identify, and capture additional opportunities for member recruitment and/or retention, as and when required by the team, including early mornings, late evenings, and weekends.
• To be the 'face' of the Asaya membership, through hosting events, organizing new member mixer meetings, and responding to written correspondence as required.