Rosewood Explorers - Team Leader

Rosewood Hotel Group; Doha; On-site; QAR 60,000 - 120,000; Full time

Benefits offered by this job

Birthday day off

Development plans

Job summary

Rosewood Doha is seeking a Kids Club Lead to oversee staff, plan engaging activities, and ensure high standards of safety and guest satisfaction within the hotel’s family play spaces.

The role requires strong leadership, program development, and guest-service skills, contributing to a premium family-friendly experience at Rosewood Doha.

Responsibilities

• Lead, schedule, and supervise Kids Club staff to ensure consistent, high-quality care and programming.
• Provide training, coaching, and performance feedback to team members.
• Oversee planning and execution of age-appropriate activities, including arts, crafts, games, learning activities, and free play.
• Ensure all children are engaged, supervised, and supported.
• Develop new activities and themed programs to enhance the Kids Club experience.
• Ensure safety, security, and sanitation standards are followed; maintain records.
• Greet and assist families, provide welcoming experience; communicate policies to parents.
• Manage daily operations, opening/closing procedures; assist with budget and inventory when needed.
• Be a brand ambassador and uphold Rosewood culture.

Job description

General InformationCountry/RegionQatarProvince/CityDohaHiring EntityRosewood DohaDepartmentSpa & WellnessJob TypeFull-time PermanentJob DescriptionWhy Join Us?At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning.Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy.You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling.Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests.Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:A competitive salary and benefits packageHigh-quality associate accommodation in prime locations in the heart of Lusail and the PearlA birthday day off (because your milestones matter!)Personalized development plans and continuous learning opportunities to support your career journeyThese benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us.Your Role:General DutiesAnticipate guests’ needs by being observant, respond promptly and acknowledge all guests at all times with an emphasis on personal service.Maintain positive guest relations at all times and resolve guest complaints, ensuring guest satisfaction is ensured reporting any issues to the Director of Wellness.Assist with other wellness job functions as assigned by the Director of Wellness or Wellness manager.Ensure items lost and found are registered as lost property in accordance with company procedure.Kids Club Related DutiesTo provide a courteous, professional, efficient and flexible service at all times.To have a full working knowledge and ability to perform all duties and tasks listed in his/her job description. Please note that Job description can be reviewed and changed on a regular basis reflecting change in trends, guest expectations and operating philosophies.To maintain complete knowledge of and comply with all departmental policies, service procedures and standards.To ensure that standards are maintained at a superior level on a daily basis.To respond to guest inquiries on Rosewood Explorers activities and timing and other information regarding the facility and services of the hotel in general.Follow Kids Club opening procedures, greeting guests upon arrival and check in guests where necessary inspecting the kids area making sure it is fully stocked, clean and tidy regularly throughout the day.Follow Kids Club closing procedures and ensure that all areas are left clean, tidy and fully stocked ready for guests use.Stock and maintain cleanliness of toilets within kids areas.Ensure all documentation on kids equipment checks, cleaning and Health & Safety are completed in accordance with company policy.Maintain towel/linen and ensure the shower area is well stocked, clean, hygienic and safe for guest use.Make sure there are sufficient guest supplies and amenities available for use such as water, fruits, towels, collecting deliveries and ordering is organized.Leadership & SupervisionLead, schedule, and supervise Kids Club staff to ensure consistent, high-quality care and programming.Provide training, coaching, and performance feedback to team members.Model professional behavior and create a positive, collaborative work environment.Child Care & Program DeliveryOversee the planning and execution of age-appropriate activities, including arts, crafts, games, learning activities, and free play.Ensure all children are engaged, supervised, and supported.Assist in developing new activities and themed programs to enhance the Kids Club experience.Safety & ComplianceEnsure all safety, security, and sanitation standards are followed at all times.Maintain accurate attendance records and incident reports.Uphold safeguarding policies and respond appropriately to any concerns or emergencies.Customer Service & CommunicationGreet and assist families, providing a welcoming and informative experience.Communicate policies, procedures, and updates to parents and guardians.Handle questions, concerns, and feedback with professionalism and empathy.Operations & AdministrationManage daily operations, including opening/closing procedures.Maintain supplies, equipment, and the cleanliness of the Kids Club area.Assist with budget oversight, inventory, and program reporting when needed.Standard ResponsibilitiesComply and adhere to the Rosewood company policies.Take on other tasks in addition of the ones stated, in a reasonable framework.Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.Maintain an understanding of the wellness industry and Asaya philosophy (emotional, physical, nutrition, skin health, community.)Understand that as a representative of Asaya they will maintain a healthy, fit appearance and a positive attitude.Model the Company’s culture, vision, mission, and core values at all times.Be mindful of and active in a Spa & Wellness lifestyle, and strive to inspire wellness-focused change in others.Maintain personal grooming and appearance according to the standards.Maintain a positive attitude toward guests, co-workers, subordinates, and hotel management. Avoid engaging in gossip or any dialogue that may diminish the direction and goals of the hotel and the hotel group.About UsHoused in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city’s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world’s pinnacle of private luxury living and contemporary style in Qatar.