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Reservations and Royal Services Agent

Raffles Hotels & Resorts

Doha

On-site

QAR 30,000 - 40,000

Full time

Today
Be an early applicant

Job summary

A luxury hotel in Doha is seeking a Reservations and Royal Services Agent to deliver exceptional guest experiences. Responsibilities include managing reservations, providing personalized guest assistance, and ensuring clear communication. The ideal candidate has a background in hospitality, strong communication skills, and adaptability to a dynamic environment.

Qualifications

  • Previous experience in reservations or guest services in the hospitality industry.
  • Fluency in English; additional languages are a plus.
  • Ability to work flexible hours, including weekends and holidays.

Responsibilities

  • Process and manage hotel room reservations efficiently.
  • Provide personalized assistance to guests before, during, and after their stay.
  • Maintain clear and effective communication with guests.

Skills

Strong verbal and written communication skills
Excellent organizational and multitasking abilities
Customer-focused
Problem-solving skills

Tools

Hotel management software
Microsoft Office Suite
Job description
Position Summary

The Reservations and Royal Services Agent will play a crucial role in delivering exceptional guest experiences at Raffles and Fairmont Doha. This position requires a highly organized, customer-oriented individual with excellent communication skills and a strong ability to multitask. The successful candidate will handle reservations, guest inquiries, and provide personalized services to ensure the highest level of satisfaction.

Key Responsibilities
  • Reservations Management
    • Process and manage hotel room reservations efficiently and accurately.
    • Ensure all reservation details are correctly entered into the system.
    • Respond to guest inquiries regarding room availability, rates, and amenities.
    • Upsell hotel services and amenities to maximize revenue.
  • Guest Services
    • Provide personalized assistance to guests before, during, and after their stay.
    • Handle special requests and VIP arrangements to ensure a memorable guest experience.
    • Address guest concerns and resolve issues promptly and professionally.
    • Coordinate with other departments to fulfill guest needs and requests.
  • Communication
    • Maintain clear and effective communication with guests via phone, email, and in-person interactions.
    • Provide information about hotel facilities, services, and local attractions.
    • Collaborate with the Front Office and other departments to ensure seamless guest experiences.
  • Administration
    • Maintain accurate records of guest interactions and transactions.
    • Prepare reports on reservations, occupancy, and guest feedback.
    • Assist in the preparation of promotional materials and packages.
Qualifications
  • Previous experience in reservations, guest services, or a similar role in the hospitality industry.
  • Strong verbal and written communication skills.
  • Excellent organizational and multitasking abilities.
  • Proficiency in hotel management software and Microsoft Office Suite.
  • Ability to work flexible hours, including weekends and holidays.
  • Fluency in English; additional languages are a plus.
Personal Attributes
  • High level of professionalism and integrity.
  • Customer-focused with a warm and welcoming demeanor.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Adaptability to a fast-paced and dynamic environment.
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