Reservations Agent

InterContinental Hotels Group; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading hospitality company in Doha is seeking a Reservations Agent to manage guest reservations and ensure seamless communication. The ideal candidate should have 1-2 years of relevant experience, strong communication skills, and familiarity with the Opera Reservations System. Responsibilities include handling inquiries via various platforms, maintaining accurate records, and maximizing revenue through effective sales techniques. Competitive compensation and opportunities for professional growth are offered.

Benefits

Complimentary breakfast

Social hour with appetizers

Fitness Centre access

Qualifications

• 1 to 2 years of progressive work-related experience in the same role.
• Fluency in English required.
• Ability to work both independently and within a team environment.

Responsibilities

• Handle reservation inquiries via phone, email, and online platforms.
• Ensure accurate entry of booking details and maintain updated records.
• Maximize rooms revenue through the conversion of telephone calls into sales.

Skills

Strong communication skills

Customer-focused attitude

Attention to detail

Technical handling of revenue-generating mediums

Tools

Opera Reservations System

PMS systems

Job description

Are you passionate about creating seamless guest experiences? Join our team as a Reservations Agent and be the voice behind every smooth arrival and memorable stay!

Open the door to a great stay and endless possibilities at Staybridge Suites Doha Lusail. Strategically located just 10 minutes from downtown Doha, a 30-minute drive from Hamad International Airport, Staybridge Suites Doha Lusail offers modern serviced apartments for guests looking for a home away from home in Qatar. Stylishly designed and furnished with thoughtful amenities for short or extended stays, each serviced apartment is fitted with separate bedrooms, a living area, a full kitchen, a laundry machine and a workspace for the perfect blend of work, relax, and play. A collection of one, two- and three-bedroom apartments are available for single professionals or families looking to stay in the rapidly developing business district of Lusail. Maintain your workout regimen in the fully equipped Fitness Centre, or take a dip in the swimming pool. Grab your essentials at The Pantry, a 24-hour convenience store. Shop unique items from local and international brands all in one space at My Space Café & Concept Store. Complimentary Wi-Fi internet access is available for guests to work and stay connected. Discover what Doha has to offer with famous attractions such as the historic Lusail Stadium, Souq Waqif, Katara Cultural Village, Corniche, The Pearl, Westbay, Lagoona Mall and Place Vendome Mall with just a 10–15-minute drive away.

A little taste of your day-to-day

Every day is different,but you’ll mostly be:

• Handle reservation inquiries via phone, email, and online platforms
• Ensure accurate entry of booking details and maintain updated records
• Accurately record customer information and charge credit cards upon successful reservations
• Resolve reservation-related issues with professionalism and care
• Maximize rooms revenue through the conversion of telephone calls into sales
• Be fluent in all hotel products and services
• Have a thorough knowledge of the operation of Opera Reservations System with a main focus on inputting, retrieving, and revising room reservations.

What we need from you

• 1 to 2 years of progressive work-related experience in the same role
• Strong communication skills in English
• Familiarity with PMS systems (Opera)
• Customer-focused attitude with excellent attention to detail
• Ability to work both independently and within a team environment.
• Have strong capabilities in handling technicality of revenue-generating mediums

We all know there’s no place like home. But why should that stop us from creating elevated suites and community for both short and extended stay guests? At Staybridge Suites, guests can enjoy a free, hot breakfast; complimentary evening social hour with appetizers three nights a week; and a friendly chat with new friends around the outdoor firepit. In over 300+ hotels globally, our inviting spaces offer a greater sense of community and thoughtful service that give guests the freedom to relax, work, and play. Just like our colleagues. We’ll help you create the warmest welcome. Whether you’re preparing a suite exactly as your guest wants it, hosting The Social, or just knowing guests by their name, rather than their room number. Your big-hearted personality will help guests feel free to be themselves.