Reservations Agent

BANYAN TREE; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A luxury hotel chain in Doha is seeking a dynamic reservations specialist to provide outstanding service and manage group bookings. The ideal candidate should have experience in hospitality, excellent communication skills, and a passion for delivering exceptional guest experiences. This role requires attention to detail and the ability to handle multiple tasks efficiently in a fast-paced environment.

Qualifications

• Experience with reception or reservation roles preferred.
• Passion for hospitality and a positive personality.
• Ability to build relationships with guests and colleagues.

Responsibilities

• Provide prompt and courteous service to guests.
• Responsible for managing group bookings of 8 or more.
• Assist in making room reservations and maximizing revenue.

Skills

Hospitable service

Attention to detail

Communication skills

Organizational skills

Sales techniques

Adaptability

Tools

Opera Cloud

Job description

Job Description

Key Responsibilities :

• Provides friendly, smooth, prompt, and courteous service to all guests and reservations.
• Responsible for the sales and management of all group bookings of 8 rooms or more.
• Prepares group information sheets (group movements) and briefs all involved prior to the group's arrival.
• Makes reservations for customers based on their requirements and budget.
• Maximizes revenue by converting inquiries, recognizing business prospects, and upselling opportunities.
• Possesses thorough knowledge of the hotel and its offerings, confidently using feature and benefit sales techniques.
• Responds to guest inquiries engagingly, using Accor Hotel standards to convert inquiries into bookings through efficient and intuitive service.
• Updates reservations to ensure a flawless arrival and departure experience.
• Understands targets, forecasts, and figures, and how your role contributes to the hotel's success.
• Assists in making room reservations, maximizing room revenue, and updating reservation details on all systems as per operating procedures.
• Builds relationships with guests and colleagues.
• Processes payments and sends confirmation details to customers.
• Handles guest complaints and inquiries professionally, informing the Group Services Manager of guest feedback.
• Supports customers in amending or canceling reservations.
• Ensures courteous handling of all incoming calls and efficient resolution of guest inquiries regarding hotel services and operations.
• Maintains clear communication with other departments for special requests or reservation-related matters.
• Participates in scheduled training and departmental meetings to improve standards.
• Monitors office order and cleanliness, participating in departmental meetings.

Qualifications

Qualities & Capabilities :

• Experience with Opera Cloud or related systems.
• Previous experience in reception, reservation, or duty manager roles preferred.
• Passion for hospitality and enthusiasm for your work.
• Ability to build genuine relationships with guests and colleagues, going the extra mile to make guests feel special.
• Adaptability and willingness to handle various tasks.
• Attention to detail and commitment to accuracy.
• Continuous improvement mindset for guest and colleague experiences.
• Enthusiasm and positive personality to build trustful relationships.
• Organizational and time management skills.
• Excellent verbal and written communication skills.
• Passion for delivering exceptional guest service.
• Ability to work under pressure, juggle tasks, and prioritize effectively.