Reservation Executive - Russian Speaker - DMC/Tourism - Qatar

MTS Incoming, S.L.U.; Qatar; On-site; QAR 200,000 - 400,000; Full time

Job summary

An established industry player is seeking a dedicated professional based in Qatar to join their dynamic team in the tourism sector. This role involves managing client requests and reservations, ensuring smooth operations, and providing excellent customer service. The ideal candidate should possess fluency in Russian and have a solid background in the destination management industry. With a commitment to quality and a focus on building strong partnerships, this company offers a vibrant work environment where your contributions will directly impact client satisfaction and operational success. If you thrive in a multicultural setting and are passionate about tourism, this opportunity is perfect for you.

Qualifications

• 2-3 years in Destination Management or Tourism industry required.
• Strong knowledge of reservation systems and client communication skills.

Responsibilities

• Ensure timely responses to client requests and maintain accurate reservations.
• Communicate with suppliers to resolve issues and manage bookings effectively.
• Attend training and transfer knowledge to colleagues.

Skills

Fluency in Russian

Client Communication

Organizational Skills

Ability to Work Under Pressure

Knowledge of Reservation Systems

Tools

Online Reservation System

Job description

MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 21 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northern Africa, the Black Sea, the Arabian Gulf, and Mexico's Caribbean Coast.

Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 6.3 million customers with 31 million overnights per year in over 20,000 hotels.

250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes, and synergies based on a strong international network.

1300 employees from 45 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial, and technological support to ensure superior value for all MTS Globe clients.

The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.

MTS Globe is an equal opportunities employer.

Kindly apply if you are located in Qatar.

Responsibilities

• Ensure all clients/agents requests and reservations are answered and reconfirmed in a timely manner.
• Maintain all reservations for all services accurately in our reservation system.
• Following payments of each booking before arrival is a must.
• Reconfirm bookings with all suppliers internally and externally.
• Ensure a successful and smooth operation through reconfirming all bookings prior to arrival.
• Advise the availability and rates whenever required.
• Attend all calls and answer agents' requests.
• Provide good & reasonable alternative hotels in the event of no availability of the original request.
• Communicate with suppliers to solve partners' problems.
• Manage bookings through the online reservations system of selective partners.
• Secure all bookings for requested services or provide suitable alternatives if we can’t confirm the initial request.
• Communicate any arrival irregularities to the partners and assist with in-house amendments.
• Advise availability and prepare offers including quotations and product descriptions if requested.
• Attend to all calls of clients and suppliers.
• Communicate with other departments internally for excursions, visas, ground handling, sales, and accounts inquiries.
• Yield through waiving cancellation charges and cancelling and re-booking reservations, plus manual booking of exclusive offers for other partners.
• Reassure promotional rates are booked at the hotels and accounts are informed accordingly for exclusive offers (e.g., last-minute clients).
• Forward confirmations and invoices to all partners (who are on auto-invoicing).
• Maintain respectful, ethical, and positive communication and attitude at all times.
• Base all decisions on the benefit of the company and end results required.
• Attend all training needed with an ongoing learning approach to all systems adopted by the company.
• Transfer knowledge and relevant information with other colleagues as relevant.

Requirements

• Must be located in Qatar.
• Must be fluent in the Russian language.
• 2-3 years experience in the Destination Management / Tourism industry or similar.
• Strong knowledge in reservation systems.
• Ability to handle different clients' proposals/projects.
• Liaise with the Contracting Department to ensure reservations are within the agreed contracts with the hoteliers.
• Liaise with the Operations Department for other bookings like excursions, transfers, etc.
• Process bookings, cancellations, amendments, or any other requests or adjustments.
• Organized, accurate, and possess excellent communication skills.
• Ability to work under pressure and adaptable to a multi-cultural environment.