Relationship Manager

Media City Qatar; Doha; On-site; QAR 400,000 - 600,000; Full time

Job summary

A leading business development center in Qatar seeks a proactive Relationship Manager to oversee licensee relationships and coordinate support services. Ideal candidates will have over 10 years of experience, including 4 years in managerial roles, demonstrating exceptional client management and leadership skills. Key responsibilities include managing client relationships, guiding business setups, and enhancing customer satisfaction. Fluency in English is required, Arabic is a plus.

Qualifications

• Minimum of 10 years of experience in similar roles in large companies.
• At least 4 years in positions of progressively increasing managerial responsibilities.

Responsibilities

• Manage relationships with licensees, acting as the main point of contact.
• Assist with setup and ongoing support, including licenses and administrative tasks.
• Support prospect licensees in setting up their business.
• Facilitate local business opportunities and ensure value proposition is communicated.

Skills

Client management skills

Account management skills

Planning abilities

People management skills

Proficient in English

Knowledge of government transactions

Education

Bachelor’s degree in Business Administration

Job description

Media City Qatar (MCQ) is seeking a proactive and dynamic Relationship Manager to support our licensees throughout their journey. You will be responsible for managing relationships, assisting with administrative and business development aspects, and ensuring a seamless experience by coordinating with internal departments. This role requires strong problem-solving skills, attention to detail, and a customer-focused approach. You will report to the Business Development Director and supervise a small team.

Responsibilities:

• Manage relationships with licensees, acting as the main point of contact.
• Assist with setup and ongoing support, including obtaining and renewing licenses and providing governmental administrative support.
• Support prospect licensees in setting up in MCQ, obtaining licenses, and becoming operational by coordinating with the licensing team and other relevant functions.
• Provide ongoing support during the post-licensing journey, such as leasing office space and media facilities, managing fit-outs and offering administrative services.
• Facilitate local business opportunities
• Ensure that MCQ's value proposition is efficiently communicated to licensees and tenants, coordinating with other relevant functions.
• Develop retention policies and processes.
• Design methods and tools to capture, measure and report customer experience and other customer management metrics, such as tenant satisfaction and churn analysis.
• Manage effective achievement of assigned objectives by setting of individual objectives, managing performance, developing and motivating staff to maximize sectional performance.
• Lead the talent development initiatives for the assigned section, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Economics, Marketing or similar discipline from a reputable university.

Minimum Experience:

• Minimum of 10 years of experience in similar roles in large companies, of which at least 4 years are in positions of progressively increasing managerial responsibilities, demonstrating a strong need for effective leadership skills.

Required Competencies

Functional Competencies

• Proven client management skills
• Account management skills
• Proven planning abilities
• People management skills
• Proficient in verbal and written English, Arabic is a plus
• Knowledge of related government transactions (customs, passports, banks etc.)

Behavioral Competencies

• Highly proactive, entrepreneurial, and with a customer-oriented mindset
• Highly organized individual with excellent time management abilities
• Effective team player
• Flexibility, learning agility, and ability to work under pressure and in uncertainty