Recreation Receptionist

Ezdan Palace Hotel; Doha; On-site; QAR 30,000 - 40,000; Full time

Job summary

A local hospitality establishment in Doha is seeking a Recreation Receptionist responsible for providing exceptional customer service. The role includes greeting guests, managing bookings, and ensuring the reception area operates smoothly. Ideal candidates will have experience in customer service, excellent communication skills, and organizational capabilities. Flexibility in working hours is vital due to the nature of the role.

Qualifications

• Proven experience in a customer service role, preferably in a recreational or hospitality setting.
• Excellent communication and interpersonal skills.
• Ability to multitask and work well under pressure.
• Proficiency in using computer systems and basic office software.
• Strong organizational skills and attention to detail.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Answer phone calls and respond to emails or messages promptly.
• Manage reservations and bookings for recreational activities.
• Provide information about facility offerings, schedules, and pricing.
• Ensure the reception area is neat, organized, and stocked with necessary supplies.
• Assist with administrative tasks such as filing, data entry, and maintaining records.
• Handle customer complaints or issues with tact and efficiency.

Skills

Excellent customer service skills

Strong communication and interpersonal abilities

Organizational skills and attention to detail

Knowledge of recreational activities and facilities

Ability to multitask and work in a fast-paced environment

Computer proficiency for booking and scheduling purposes

Problem-solving skills to handle guest inquiries and issues efficiently

Flexibility to work shifts, weekends, and holidays as needed

Job description

Job Description

Job Summary:

As a Recreation Receptionist, you will be responsible for providing exceptional customer service to guests at a recreational facility. Your main duties will include greeting visitors, answering inquiries, managing bookings, and ensuring the smooth operation of the reception area.

Job Responsibility

• Greet and welcome guests in a friendly and professional manner.
• Answer phone calls and respond to emails or messages promptly.
• Manage reservations and bookings for recreational activities.
• Provide information about facility offerings, schedules, and pricing.
• Ensure the reception area is neat, organized, and stocked with necessary supplies.
• Assist with administrative tasks such as filing, data entry, and maintaining records.
• Handle customer complaints or issues with tact and efficiency.
  
  

Candidate Requirements

• Proven experience in a customer service role, preferably in a recreational or hospitality setting.
• Excellent communication and interpersonal skills.
• Ability to multitask and work well under pressure.
• Proficiency in using computer systems and basic office software.
• Strong organizational skills and attention to detail.
• Flexibility to work evenings, weekends, and holidays as needed.
  
  

Skills

Skills:

• Excellent customer service skills
• Strong communication and interpersonal abilities
• Organizational skills and attention to detail
• Knowledge of recreational activities and facilities
• Ability to multitask and work in a fast-paced environment
• Computer proficiency for booking and scheduling purposes
• Problem-solving skills to handle guest inquiries and issues efficiently
• Flexibility to work shifts, weekends, and holidays as needed