Receptionist (Honda) | DOMASCO | Qatar

Al Futtaim Group; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

An established industry player in Qatar is looking for a motivated individual with strong communication skills to join their dynamic team. This role involves managing incoming calls, providing exceptional customer service, and ensuring effective communication within the company. The ideal candidate will be proactive, courteous, and possess a basic understanding of IT systems. Join a reputable organization that values integrity and service, and be part of a team committed to excellence in customer relations. This is a fantastic opportunity to grow within one of the region's leading private businesses.

Qualifications

• Excellent communication skills are essential, preferably bilingual in Arabic and English.
• Previous experience in a reception or call center role is desirable.

Responsibilities

• Handle incoming telephone communications and forward to relevant team members.
• Provide excellent customer service and resolve queries promptly.

Skills

Communication Skills

Bilingual (Arabic & English)

Customer Service

Proactive Approach

IT Systems Understanding

Job description

Doha Marketing Services Company W.L.L. (DOMASCO), an overseas joint venture of the reputable UAE-based Al Futtaim Group, has been operating business in Qatar for 18 years and has sole distribution Honda, Volvo cars and trucks, reputed brands of watches and electronics such as Raymond Weil, Casio, Sanyo, Aftron and Godrej in the country.

We have an excellent opportunity for someone with good telephone communication skills to become integrated into one of the region's leading private businesses in Qatar.

Responsibilities:

1. Handle all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability.
2. Provide excellent customer service as per company policy and procedures.
3. Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary.
4. Attend to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly.
5. Logging calls (including time, date and caller details).
6. Maintain an up to date knowledge of personnel and procedures.
7. Offer support to fellow team members where necessary.

Minimum Requirements:

1. Excellent communication skills/ Preferably bilingual (Arabic & English).
2. Previous Reception/Call Centre/Telephone Operator experience desirable.
3. Courteous, polite, telephone manner.
4. Proactive, hardworking, motivated approach.
5. A basic understanding of IT systems would be advantageous.

About The Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group’s belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.