Receptionist

Accor; Doha; On-site; QAR 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Office Associate to join their team in Doha. This role is pivotal in ensuring guests receive exceptional service, maximizing revenue through effective up-selling, and providing information about the hotel’s facilities. The ideal candidate will possess strong interpersonal skills, a guest-focused attitude, and a working knowledge of the Opera system. With opportunities for personal growth and a commitment to diversity, this position offers a chance to be part of a dynamic team that values your contributions and supports your development in the hospitality sector.

Benefits

Employee benefit card with discounts

Learning programs and qualifications

Talent development opportunities

Corporate Social Responsibility activities

Qualifications

• Guest-focused personality essential; experience is a plus.
• Fluency in English and knowledge of hotel industry required.

Responsibilities

• Provide exceptional, friendly service to guests.
• Perform reception duties and handle check-ins/check-outs efficiently.
• Maximize revenue through up-selling and guest engagement.

Skills

Interpersonal Skills

Problem-Solving Abilities

Guest Service Orientation

Fluency in English

Teamwork

Education

Experience in Hospitality

Knowledge of Hotel Industry

Tools

Opera Front Office System

Job description

Company Description

The most impressive landmark to grace the Doha skyline, La Cigale Hotel lives up to its reputation and introduces new levels of comfort to hotel and leisure facilities in the city.

What is in it for you?

1. Employee benefit card offering discounted rates in Accor worldwide
2. Learning programs through our Academies and the opportunity to earn qualifications while you work
3. Opportunity to develop your talent and grow within your property and across the world
4. Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

Job Description

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

1. Consistently offer exceptional, friendly and engaging service
2. Ensure the best selection for the guest and ensure revenue is maximized through up-selling
3. Recommend property facilities and assist guests with information and special requests
4. Meet the needs of customers and inform them of the services offered
5. Propose a response adapted to the needs of the customer
6. Know the geographical and competitive environment of the establishment
7. Present the Group's or brand's loyalty program
8. Apply the procedures and policies defined by the brand and the hotel
9. Versatility: perform Reception duties (Check-In & Check-Out) for the greatest pleasure of our customers and the team
10. Guest registration and room assignment, accommodating special requests whenever possible
11. Know cash handling procedures
12. Have thorough knowledge of Front Office system, i.e., Opera
13. Have working knowledge about reservations
14. Have knowledge of handling telephone, internal and external calls
15. Have full knowledge of master keys and Ving card system
16. Handle check-in and check-out efficiently

Qualifications

1. Guest-focused personality is essential; experience is an asset
2. Prior experience working with Opera or a related system
3. Strong interpersonal and problem-solving abilities
4. Fluency in English; additional languages are a plus
5. Knowledge of the hotel industry
6. Ability to work effectively in a team and sense of initiative

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world; dare to challenge the status quo! #BELIMITLESS