Quality Assurance Manager

Hilton Worldwide, Inc.; Doha; On-site; QAR 400,000 - 600,000; Full time

Job summary

A leading global hospitality company is seeking a Quality Assurance Manager for its location in Doha, Qatar. The role involves developing quality control systems, conducting audits, and ensuring compliance with regulatory standards. Candidates should have 3-5 years of experience in quality assurance within the hospitality industry and strong knowledge of ISO standards. This is an opportunity to be part of a team dedicated to exceptional guest experiences.

Qualifications

• 3-5 years of experience in quality assurance in hospitality.
• Strong knowledge of ISO standards and Qatar regulations.
• Experience conducting audits and preparing detailed quality reports.

Responsibilities

• Develop and implement robust quality control systems and procedures.
• Monitor and analyze performance metrics to ensure compliance.
• Conduct internal audits and maintain quality documentation.

Skills

Analytical skills

Communication skills

Leadership skills

Job description

Overview

Quality Assurance Manager (HOT0BYWG)

Location: Waldorf Astoria - West Bay Doha, West Bay Doha

Responsibilities

• Develop and implement robust quality control systems and procedures across operations.
• Monitor and analyze performance metrics to ensure compliance with quality standards.
• Prepare and present regular quality reports to management.
• Conduct internal audits and ensure adherence to regulatory requirements.
• Maintain and update quality documentation, including SOPs and compliance records.
• Ensure compliance with all Hilton/Forbes standards.
• Lead initiatives to improve product and process quality while reducing supply chain costs.
• Train team members on quality standards, procedures, and best practices.
• Foster a culture of continuous improvement and quality excellence throughout the organization.

Qualifications

• 3-5 years of experience in quality assurance in hospitality.
• Strong knowledge of ISO standards and Qatar regulations.
• Excellent analytical, communication and leadership skills.
• Strong understanding of regulatory frameworks and proprietary quality protocols.

Experience conducting audits and preparing detailed quality reports.

What it’s like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!