QAT - [Maternity Cover] Pro Consul (AO)

Foreign, Commonwealth & Development Office; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

The British Embassy in Doha is seeking a Pro Consul for 12 months maternity cover, focusing on providing high-quality consular services to British Nationals. The role involves assisting with sensitive issues, crisis response, and customer relationship management in a diverse and inclusive environment.

Benefits

Transport allowance

Professional development opportunities

Qualifications

• Excellent customer care skills and ability to respond to diverse needs.
• Fluent in English, both written and spoken.
• IT literate with skills in Microsoft Office applications.

Responsibilities

• Provide accurate advice to British Nationals on various issues.
• Maintain case records and respond to customer correspondence efficiently.
• Assist in emergency planning and crisis response.

Skills

Customer Care

Interpersonal Skills

Resilience

Communication

Adaptability

Tools

Microsoft Office

Job description

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require. Job Category Foreign, Commonwealth and Development Office (Consular Roles) Job Subcategory Consular Job Description (Roles and Responsibilities)

The British Embassy in Doha is part of a worldwide network that represents political, economic, security and consular interests overseas. We are looking for a Pro Consul in the Consular Team to provide 12 months maternity cover.

Our purpose is to support British people living, travelling and working in our region by providing high quality, accessible consular services, focused on those most in need; responding rapidly to all crises, leading cross-government action; and reducing preventable incidents affecting British people through collaboration with partners and governments.

In response to local or regional crisis, the jobholder will play a key role in the section’s response and deployment.

The successful candidate will need to be a self-starter, highly motivated and have excellent interpersonal and office management skills.

Consular work can sometimes be emotionally challenging, distressing and of a sensitive nature. The jobholder will therefore be expected to demonstrate high levels of personal resilience and maintain absolute consular confidentiality and impartiality.

Duties and responsibilities :

Provide professional and efficient Consular services

• Provide accurate advice and assistance in a sensitive manner to British Nationals (BNs) and their families via face to face, telephone or email on a range of issues such as arrests / detention, hospitalisations, supporting bereaved families, mental health, child custody issues, debt and employment issues, and other sensitive cases such as sexual assault.
• Maintain accurate and concise case records of services provided on consular databases.
• Ensure all customer correspondence are replied to in a timely and efficient way, providing consistent, accurate information in accordance with Foreign, Commonwealth and Development Office (FCDO) guidelines.
• Be prepared to work out of hours, occasionally anti-social hours, as required.
• Take part in the Embassy emergency planning and any response to a crisis affecting UK citizens.
• Administering the appointment system.
• Provide a range of counter services including notarial work and Emergency Travel Documents (ETDs), ensuring consistent customer service to BNs.
• Ensure deadlines for Returns and Management Information are met.

Prevention Communications and Outreach

• Working to help to deliver high quality local prevention and communications work, working closely with the Embassy’s Press / Communications Team and other senior stakeholders. Producing materials, using social media and attending events.
• Monitor changes in local procedures and practices, ensuring that all information and guidance for BNs reflects changes and is up to date, e.g. service providers, lawyers list, travel advice, web pages.

The above list is not exhaustive, and the jobholder will be required to be flexible as specific responsibilities could change in the future, and this would be at the discretion of the line manager or head of section. The job description may be reviewed to meet changes in business needs.

Candidates will need to demonstrate the following Key Behaviours and Diversity & Inclusion during the interview :

• Communicating and Influencing : Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others
• Managing a quality service : Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
• Making Effective Decisions : Use evidence and knowledge to support accurate, expert decisions and advice. Carefully consider alternative options, implications and risks of decisions.
• Changing and improving : Seek out opportunities to create effective change and suggest innovative ideas for improvement. Review ways of working, including seeking and providing feedback

Diversity and Inclusion

The British Embassy Doha has a zero-tolerance approach to any form of bullying, harassment or discrimination and is fully committed to ensuring a safe and inclusive work environment for all.

We are committed to valuing diversity and to equality of opportunity. Our aim is to create and promote an environment in which all staff are treated fairly and with respect and feel able to contribute to the best of their abilities.

Essential qualifications, skills and experience

• Excellent customer care skills and the ability to respond to a range of customers’ needs.
• Good interpersonal skills.
• A team player who can work on their own initiative and who is adaptable to changing priorities. Must be able to work and act without close supervision.
• Fluent in English, both written and spoken. Able to express ideas and messages clearly and concisely, both orally and in written communication.
• IT literate, well versed in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams) and withaccurate typing skills.
• Consular work can sometimes be stressful and of a sensitive nature. The successful applicant will therefore be expected to always maintain absolute consular confidentiality and impartiality.

Desirable qualifications,skills and experience

• Previous Consular or related experience / training, or experience of working in an operational delivery or customer service role.
• Arabic language skills would be an advantage.

Required behaviours Changing and Improving, Communicating and Influencing, Making Effective Decisions, Managing a Quality Service Application deadline 3 August 2025 Grade Administrative Officer (AO) Type of Position Full-time, Fixed Term Working hours per week 38 Duration of Post 12 months Region Middle East & North Africa Country / Territory Qatar Location (City) Doha Type of Post British Embassy Number of vacancies 1 Salary Currency QAR Salary 13,255 plus 800 transport allowance Type of Salary monthly Start Date 2 November 2025 Other benefits and conditions of employment

Eligibility :

If you are selected for this position, we will be able to employ you as long as you :

• Already reside in Qatar and hold the right to live and work in the country, including those either under spouse sponsorship or be able to transfer an existing sponsorship to the British Embassy. If sponsorship transfer is required, all sponsorship incurred expenses shall be borne by the successful candidate, except for the official Immigration fees which shall be paid directly by the Embassy to the local authorities.
• Pass the pre-employment checks, including security vetting and mandated medical checks in the country.

Working Hours and Remuneration :

The British Embassy offers a competitive remuneration package, including non-negotiable salary of QAR 13,255 per calendar month and transportation allowance of QAR 800 per calendar month, paid in arrears. No accommodation and relocation expenses are payable in connection with this position.

This position is for a 1-year maternity cover, on a fixed-term basis for one (1) year, subject to a 3-month probationary period.

Conditioned working hours is 38 hours per week. Embassy working hours are 7 : 30 a.m. to 3 : 30 p.m. from Sundays to Wednesdays and 7 : 30 a.m. to 1 : 30 p.m. on Thursdays.

The Embassy supports flexible working including working from home for some part of the working week and is committed to helping its staff maintain a healthy work life balance.

The successful candidate may have the opportunity to travel within the Gulf region (and possibly further afield) for training and logistical purposes.

The Embassy has an active Continuous Professional Development Committee, and the whole of Post is committed to providing the time and resources for staff to develop professionally. The 70 / 20 / 10 learning, and development model is applied flexibility, with both internal and formal opportunities readily available.

Full Consular training will be provided on the job with many other L&D opportunities offered across the consular network.

The successful candidate will need to commence security clearance procedures through the Embassy and will be required to have or obtain the appropriate security clearance before employment commences and maintain this clearance throughout the period of employment.