Process and Compliance Manager

Redington; Doha; On-site; QAR 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Store Manager, where you'll lead a dynamic team in delivering exceptional customer experiences. This role focuses on achieving sales targets, nurturing VIP relationships, and fostering a positive work environment. With a commitment to innovation and sustainability, this established industry player offers enriching career paths and a competitive benefits package. If you are passionate about luxury retail and have a knack for leadership, this is the perfect opportunity to make a significant impact in a vibrant and diverse workplace.

Benefits

Health Care

Child Education Contribution

Remote Working Policies

Flexible Working Policies

Employee Discounts

Qualifications

• Proven experience in fashion retail and management roles.
• Strong leadership skills with a focus on team development.

Responsibilities

• Drive store sales and achieve targets through effective team management.
• Build and maintain strong customer relationships, especially with VIPs.

Skills

Fashion Retail

Management Experience

Leadership Experience

Product Management

Social Work

Tools

Clienteling app

OMS

WhatsApp Business

Job description

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavor to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewelry, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750 experiential retail stores, online, and through mobile apps, each touchpoint leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up The Greenhouse, which is not just an innovation hub but also an incubator space and accelerator for startups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalyzed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners, and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

Our Store Manager is responsible for driving the store business. They work towards achieving the store sales target, build a base of loyal VIP customers by recruiting and retaining them, manage the team, and ensure full adherence to the brand's guidelines and store processes.

Key Responsibilities

Drive the Business

• Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.
• Define, execute, and monitor the store action plan to achieve sales targets and KPIs.
• Manage the customer database to build strong relationships with customers and create future potential selling opportunities.
• Stay ahead of the latest trends, products, and competitors and share feedback with relevant stakeholders in the back office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.
• Think hybrid by leveraging all types of points of sales online and offline.

Team Leadership and Development

• Provide a clear vision to the team about the business and store's vision and key directions.
• Identify, recruit, develop, and retain strong talents.
• Create a positive work environment based on trust, respect, and fairness, and be the voice of the employees when needed by sharing any of their feedback, challenges, and concerns with the leadership and HR teams.
• Act as a coach for the team members and promote a growth mindset by leveraging the Group's available learning tools and platforms, and constantly monitor the team's development plans and professional growth.
• Ensure performance improvement plans are discussed and documented in a transparent manner.

Customer Experience

• Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).
• Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand's e-commerce business including different activities, offerings, activations, etc.
• Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them.
• Ensure all sales and operational policies and procedures (SOPs) are followed and maintained in the store.
• Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.
• Leverage available technology tools when available to support customer experience in and outside of the store (Clienteling app, OMS, WhatsApp Business, etc.) and ensure the team is well versed with it or otherwise trained on it.
• Ensure all operating standards are followed from stock replenishment to organizing displays as per the brand's VM guidelines.
• Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours.
• Ensure that all processes are compliant with legal, safety, security, retail store operations, and HR guidelines, working closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.

What you'll need to succeed

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary every day.

We recognize the value that you bring and strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities, and Perspectives to truly Inspire, Exhilarate, and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.

This job has been sourced from an external job board.

Key Skills

Fashion Retail, Forklift, Developmental Disabilities Experience, Management Experience, Mediation Experience, Serving Experience, Warehouse Experience, Product Management, Alternative Dispute Resolution, Leadership Experience, Supervising Experience, Social Work

Employment Type: Full Time

Vacancy: 1