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An established industry player is seeking a dynamic leader for their Hotel’s Lobby Coffee outlet. This role involves training, motivating, and supervising a dedicated team to ensure exceptional service and adherence to high standards. The ideal candidate will possess strong leadership and communication skills, with a proven ability to resolve conflicts and inspire staff. You will be responsible for maintaining quality in food and beverage operations, ensuring a memorable experience for guests. Join a vibrant team where your contributions will enhance the guest experience and foster a positive work environment.
Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Lobby Coffee outlet to ensure that established cultural and core standards are met; daily activities and planning for outlet operation.
The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner.
Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Empact.
Work harmoniously and professionally with co-workers and supervisors.
Team Management:
Desired Candidate Profile
Leadership Skills: Ability to lead, motivate, and inspire a team to achieve high levels of performance. Demonstrates confidence and initiative in managing staff.
Communication Skills: Strong verbal and written communication skills to convey instructions, provide feedback, and foster open communication with the team and management.
Time Management: Excellent time management skills to prioritize tasks, manage schedules, and ensure deadlines are met. Capable of balancing multiple tasks at once.
Problem-Solving: Ability to address and resolve issues that arise within the team or the operations efficiently and effectively. Capable of making decisions under pressure.
Organizational Skills: Strong organizational abilities to manage tasks, schedules, and resources efficiently. Ensures that work processes are streamlined and effective.
Key Skills: Leadership Skill, Supervisory Skill, Training Skills
Employment Type: Full-time
Department / Functional Area: Administration