Patron Experience & AI-Driven UX Lead

Qatar Foundation; Qatar; On-site; QAR 240,000 - 360,000; Full time

Job summary

Qatar National Library seeks a Head of Patron Experience to design and optimize library spaces, services, and digital experiences, with a strong emphasis on AI-enabled solutions and inclusive design. You will lead research, manage projects, and collaborate with multiple teams to enhance user satisfaction.

The role requires extensive user research, stakeholder engagement, and the ability to turn insights into actionable improvements, training staff and shaping the library's user-centered strategy.

Qualifications

• Bachelor's degree in a relevant field.
• 6-8 years of relevant full-time work experience.
• Experience with complex digital content management systems with search/browse interfaces in cultural heritage contexts.
• Familiarity with design thinking and design sprint methods.
• Excellent communication and workshop facilitation skills.
• Experience collaborating with IT and visual design teams.
• Arabic proficiency is an advantage.

Responsibilities

• Lead user research and usability testing to improve patron experiences.
• Collaborate with IT and design teams to implement AI-enabled features.
• Develop KPIs and reporting on patron satisfaction and engagement.
• Drive accessibility initiatives for inclusive services and spaces.
• Oversee staff training on user experience best practices.
• Coordinate cross-departmental projects to enhance spaces, services, and programs.
• Engage with external partners to introduce innovations.

Skills

User research

Workshop facilitation

Design thinking

Communication

Cross-functional collaboration

Staff training

Change storytelling

Education

Bachelor's degree

Tools

UI prototyping tools

Online user research tools

Job description

Qatar National Library seeks a Head of Patron Experience to design and optimize library spaces, services, and digital experiences, with a strong emphasis on AI-enabled solutions and inclusive design. You will lead research, manage projects, and collaborate with multiple teams to enhance user satisfaction.

The role requires extensive user research, stakeholder engagement, and the ability to turn insights into actionable improvements, training staff and shaping the library's user-centered strategy.