Outlet Manager

Rotana Hotels; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading hospitality company in Doha is seeking an experienced Outlet Manager to oversee restaurant operations ensuring top-quality service and customer satisfaction. Responsibilities include team training, performance evaluations, scheduling, and managing outlet activities, while also promoting a friendly atmosphere for guests. The ideal candidate will possess strong leadership skills and a commitment to excellence.

Qualifications

• Strong leadership and management skills.
• Ability to train and develop team members.
• Excellent customer service and communication skills.

Responsibilities

• Manage assigned restaurant for customer satisfaction and service quality.
• Prepare employee schedules based on forecasted needs.
• Conduct training and evaluate team performance.
• Ensure timely and professional setup of the outlet.

Job description

We are currently seeking ambitious, dynamic, self-motivated Food & Beverage professionals to assist in organizing and directing a team that develops top-quality food & beverage products with prompt, accurate, and personalized service.

As an Outlet Manager, you are responsible for managing your assigned restaurant to achieve the highest level of customer satisfaction and quality service while meeting or exceeding financial goals. Your key responsibilities will include:

1. Preparing schedules for all employees according to the forecast and staffing guide to ensure adequate manpower at all times.
2. Conducting regular training sessions with the assigned team in line with departmental SOPs.
3. Evaluating the performance of the assigned team and initiating internal development and promotions.
4. Ensuring the timely setup of the assigned Food & Beverage outlet, according to meal settings and opening hours.
5. Handling the welcome and seating of arriving guests with the assistance of the Hostess.
6. Maintaining a professional and friendly relationship with the outlet patrons.
7. Establishing and updating the outlet’s database of regular guests.
8. Touring the outlet and all related areas frequently to ensure the highest cleanliness and maintenance standards.
9. Being actively involved in the outlet's promotional activities.