Operations Manager | Financial Services Rental & Leasing | AVR

Al-Futtaim; Doha; On-site; QAR 400,000 - 600,000; Full time

Job summary

A leading automotive service provider in Doha is seeking a Business Manager to oversee the rental operations. The successful candidate will be responsible for ensuring revenue growth and customer satisfaction while managing fleet operations effectively. Candidates should have a minimum of five years in the automotive service industry and possess strong leadership and analytical skills. This role offers opportunities for employee development and operational improvements.

Qualifications

• Minimum of five years’ experience in service industry, preferably car rental.
• Ability to communicate and interact with internal and external customers.
• Understanding of industry best practices impacting customer service levels.

Responsibilities

• Oversee end-to-end vehicle fleet operations including procurement, allocation, and maintenance.
• Drive process improvements to enhance productivity and streamline workflows.
• Ensure vehicles are available at rental locations to maximize rental opportunities.

Skills

Experience in sales and operational aspect of the automotive industry

Excellent communication skills

Analytical skills

Problem solving

Leadership Skills

Education

Bachelor’s degree / University degree or equivalent experience

Job description

Overview of the role

Managing the rental business within Qatar, ensuring revenue growth and profitability from these regions are met. Ensure high level of customer satisfaction and enhancing the brand image to meet and exceed set standards. Must motivate guide and support all relevant personnel in the branch to achieving organizational objectives whilst maintaining good level of discipline and service standards. Must ensure quality control on a regular basis to ensure that the vehicles available for rent are always in a rentable condition and high standards are maintained. Comply and implement procedures in line with company policies and procedures. Continuously look for operational efficiencies and ensuring maximum usage of existing resources and assets. Must work closely with business process manager to streamline SOPs in the operations department.

What you will do

1. Fleet Management - Oversee end-to-end vehicle fleet operations including procurement, allocation, maintenance, and disposal. Ensure optimal fleet availability, utilization, and condition to meet business demand and contractual obligations.
2. Operational Efficiency - Drive process improvements to enhance productivity, reduce costs, and streamline workflows across rental and leasing operations. Implement and monitor standard operating procedures (SOPs) to ensure operational consistency across locations. Ensure vehicles are available at rental locations to maximise rental opportunities resulting in high utilisation which ensures revenue, margin and profitability for the region handled.
3. Operational Efficiency - Drive process improvements to enhance productivity, reduce costs, and streamline workflows across rental and leasing operations. Implement and monitor standard operating procedures (SOPs) to ensure operational consistency across locations. Ensure vehicles are available at rental locations to maximise rental opportunities resulting in high utilisation which ensures revenue, margin and profitability for the region handled.
4. Customer Service - Must ensure that one continuously exceeds customer expectations from all customer touch points within the business. All customer queries are handled in a professional and timely manner. Manage escalations and ensure resolution of customer complaints within defined SLAs.
5. Employee Development - Identify the talents within the team members and develop the right resources, optimum use of these resources and identify them for succession planning.
6. Vendor & Partner Management - Oversee relationships with key external vendors (e.g., maintenance providers, fuel partners, insurance agencies).
7. Quality, Standards, Security, Policies and Procedures - Must ensure that there is proper control over cash, fleet and premises. Must ensure that business is conducted ethically adhering to standards, and strict compliance to policies and procedures.
8. Operational efficiencies - Enhance operational capabilities and deliver products and services better, faster and at lower cost.

Required Skills to be successful

Minimum Qualifications and Knowledge :

• Experience in sales and operational aspect of the automotive industry, preferably car rental or service related industry.
• Understanding of industry best practices, standards and their impact on customer service levels.
• Good understanding of retail sales operation and promotional activities to drive revenue and profitability.
• Work requires professional, written & verbal communication and inter personal skills
• Ability to communicate and interact with internal and external customers and senior management team
• Develop and maintain strong relationship with peer group and colleagues

Minimum Experience :

• Five years’ minimum experience in service industry, preferably car rental and leasing industry.

Job Specific Skills :

• Excellent communication skills, planning and organizing, interpersonal skills (tact, diplomacy, influence etc), analytical skills, team player, highly focused on achieving results, Problem solving and commercial awareness.

Behavioural Competencies :

• Team player across all departments
• Leadership Skills
• Planning, organizing and ability to manage multiple demands.
• Quality orientation and accuracy.
• Professional ability.
• Initiative and commitment to achieve results.
• Excellent communication, interpersonal skills and cultural sensitivity.
• Ability to recover from challenging situations be positive and motivated.
• Strategic thinking.
• Creativity and innovation

What equips you for the role

Bachelor’s degree / University degree or equivalent experience