Operations Manager

Al Waab Medical Center; Doha; On-site; QAR 120,000 - 240,000; Full time

Job summary

Al Waab Medical Center in Doha, Qatar is seeking an Operations Manager to oversee the daily operations of a multi-specialty healthcare facility. This on-site role requires coordinating staff, managing processes, and upholding quality and safety standards across departments.

The ideal candidate has strong experience in healthcare operations, leadership, and regulatory knowledge, with proficiency in EMR/EHR systems and scheduling tools.

Qualifications

• Experience in hospital or clinic operations management.
• Strong staff supervision and cross-disciplinary leadership.
• Proven ability to improve processes and performance metrics.
• Knowledge of healthcare regulations and accreditation standards.
• Proficiency with healthcare IT systems and scheduling tools.

Responsibilities

• Oversee daily operations across all departments.
• Coordinate staff schedules and resource allocation.
• Monitor performance metrics and support continuous improvement.
• Ensure regulatory compliance and accreditation readiness.
• Collaborate with clinical and admin teams on strategic initiatives.

Skills

Operations management

Staff leadership

Process improvement

Healthcare regulations

EMR/EHR systems

Communication skills

Education

Bachelor’s degree in Healthcare Administration

Master’s degree or professional certification (advantage)

Tools

EMR/EHR systems

Scheduling software

MS Office

Job description

Company Description Al Waab Medical Center is a comprehensive healthcare facility led by CEO Dr. Haitham Al Saleh, offering top-tier medical care across multiple specialties. The center's expert team of doctors and specialists uses modern technologies and advanced treatment methods to deliver high-quality, patient-centered care. Core services include ENT, dermatology and aesthetics, orthodontics and cosmetic dentistry, gynecology and women's health, plastic surgery, and cardiology. The organization is committed to innovation, safety, and excellence in every aspect of healthcare, prioritizing the health and well-being of the community it serves.

Role Description The Operations Manager is a full-time, on-site position based at Al Waab Medical Center in Doha, Qatar. This role oversees the daily operations of the medical center, ensuring smooth workflows, efficient patient flow, and adherence to quality and safety standards across all departments. Key responsibilities include coordinating staff schedules, managing operational processes, monitoring performance metrics, and supporting continuous improvement initiatives. The Operations Manager collaborates closely with clinical and administrative teams on resource allocation, vendor and facilities management, and regulatory compliance. The role also involves resolving operational issues, optimizing patient experience, and supporting strategic projects set by the leadership team.

Qualifications

• Strong healthcare operations management skills, including clinic workflow optimization, patient flow coordination, and resource planning.
• Experience in staff supervision and team leadership, with the ability to coach, delegate, and foster collaboration across multidisciplinary teams.
• Competence in process improvement, data analysis, and performance monitoring to support quality, safety, and efficiency initiatives.
• Knowledge of healthcare regulations, accreditation standards, and best practices in medical center administration.
• Proficiency in using healthcare information systems, scheduling tools, and office software (e.g., EMR/EHR, MS Office).
• Excellent organizational, problem-solving, and decision-making skills, with attention to detail in a fast-paced clinical environment.
• Strong communication and interpersonal skills, with the ability to interact effectively with patients, clinicians, administrative staff, and external partners.
• Bachelor's degree in Healthcare Administration, Business Administration, or a related field; a master's degree or equivalent professional certification is an advantage.
• Previous experience in operations or administrative management within a hospital, clinic, or multi-specialty medical center is highly preferred.
• Ability to work on-site in Doha, Qatar, with flexibility to address operational needs and occasional extended hours when required.