[OliOli® Doha] Venue Manager

OliOli; Doha; On-site; QAR 60,000 - 100,000; Full time

Job summary

Join a forward-thinking venue that offers a unique opportunity to manage a vibrant children's museum in Doha. As the Venue Manager, you will be the brand ambassador, leading a passionate team dedicated to creating joyful experiences for children and families. Your role will involve overseeing operations, enhancing guest engagement, and ensuring the venue's profitability. This is a chance to make a significant impact in a fun and dynamic environment, where creativity and guest satisfaction are at the forefront. If you are a motivated leader with a passion for nurturing curiosity and exploration, this role is perfect for you.

Qualifications

• Empathetic and kind with substantial experience in caring for children.
• Strong interpersonal, communication skills, and creativity are essential.

Responsibilities

• Lead day-to-day operations and ensure guest satisfaction.
• Inspire a team of approximately 40 professionals.
• Oversee financial performance and optimize revenue.

Skills

Interpersonal Skills

Communication Skills

Leadership

Creativity

Guest Engagement

Education

8+ years in a comparable organization

Job description

About the job [OliOli Doha] Venue Manager

Position: Venue Manager

Location: Doha, Qatar

Executive Summary

OliOli opened a second location in Doha, Qatar, and is inviting all people interested to join an amazing group of people and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration.

OliOli (means joy in the Hawaiian language) is a multiple award-winning contemporary children's museum that opened to rave reviews in 2017. Founded by a group of parents who are passionate about open-ended non-judgmental play, OliOli entails 6 interactive galleries comprising over 45 hands-on exhibits.

The awesome team at OliOli comes from over 15 countries including France, Taiwan, Kenya, Germany, India, Sri Lanka, Philippines, South Africa, Mexico, Ghana, Algeria, Morocco, Kazakhstan, Pakistan, and Bangladesh. Find out more information about OliOli @ http://www.olioli.qa/ or http://www.instagram.com/oliolidoha.

The Venue Manager will be the brand ambassador for OliOli and will lead the day-to-day operations at OliOli Doha. Responsibilities include:

1. Adhering to the OliOli brand standards and values.
2. Embedding OliOli Doha within the local community and enhancing guest engagement and satisfaction.
3. Leading and inspiring a team of approximately 40 professionals.
4. Implementing the creative calendar provided by the corporate office.
5. Contributing to a culture of flawless execution of guest experiences and continuous improvement.
6. Overseeing back-of-house functions including HR, Admin, Procurement, Finance, and Operations.
7. Taking ownership of the financial performance of the venue.
8. Collaborating with the OliOli corporate office.

KEY DUTIES & RESPONSIBILITIES

Guest Engagement / Satisfaction:

• Lead all aspects of guest engagement/satisfaction.
• Ensure a memorable experience for all guests.
• Establish OliOli Doha as the preferred venue for families.
• Articulate OliOli Doha's value proposition to local educational institutions.
• Measure and respond to guest satisfaction periodically.

Leadership:

• Maintain team collaboration with OliOli corporate office.
• Ensure team understanding of OliOli Doha's mission.
• Foster a positive, guest-first centric culture.
• Supervise frontline team performance and provide constructive feedback.
• Inspire the team to ensure guests have an amazing time.

Commercial:

• Optimize revenue through targeted sales and marketing efforts.
• Take ownership of venue profitability.
• Prepare monthly performance reports in accordance with budgets and KPIs.

Implementing the creative calendar:

• Create an execution framework for creative programs.
• Prepare execution plans and ensure team clarity on expectations.
• Engage with guests during larger events for feedback.

Physical infrastructure:

• Ensure premises are safe, clean, and presentable.

Operations/admin:

• Manage staffing schedules to optimize guest experience.
• Oversee all administrative and operational aspects of the venue.
• Engage with government authorities as needed.

QUALIFICATIONS

The ideal candidate will be empathetic, kind, and have substantial experience in caring for children and visitors. Strong interpersonal and communication skills, creativity, and a relevant background are essential. A minimum of 8 years of progressively responsible experience in a comparable organization is preferred.

TRAITS & CHARACTERISTICS

• Ability to align and motivate the team towards the museum's objectives.
• Passionate about delivering a great experience to children.
• Guest-centric in professional priorities.
• Deep operational knowledge in high-pressure environments.
• Respected by staff and capable of instilling the right culture.