Night Assistant Manager

Four Seasons Hotels and Resorts; Doha; On-site; QAR 30,000 - 60,000; Full time

Job summary

An established industry player in luxury hospitality seeks a passionate and dedicated Night Manager to oversee operations during the night shift. This role involves ensuring exceptional guest experiences, managing front desk operations, and leading a team to uphold the highest standards of service. You'll be at the forefront of creating unforgettable moments for guests while handling all aspects of hotel operations, from check-ins to resolving guest inquiries. Join a vibrant team that values collaboration, respect, and a commitment to excellence, and grow your career in a dynamic environment that celebrates diversity and personal development.

Benefits

Complimentary meals in employee restaurants

Medical coverage

Paid annual home leave tickets

Free transportation to work

Employee Recognition Programs

Excellent Training and Development opportunities

Living accommodation in a high quality apartment

Complimentary nights at FS Hotels Worldwide

Qualifications

• 2-3 years of experience in a luxury hotel or resort environment.
• Proficiency in English; Arabic is a plus.

Responsibilities

• Run the operation of Nights effectively and efficiently.
• Resolve customer complaints with professionalism and hospitality.
• Conduct nightly audits and manage financial procedures.

Skills

Hospitality Management

Customer Service

Problem Solving

Communication Skills

Team Leadership

Financial Procedures

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Tools

Hotel Management Software

Microsoft Office Suite

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Seaside retreat in the heart of Qatar’s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world’s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.

Our TEAM

Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and a passion.

Who We Look For

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

Job Description:

• Effectively and efficiently run the operation of Nights. Complete the Daily Reports for all Front of House Departments, and successfully complete the night audit.
• Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, and accommodating special requests whenever possible. Interaction with guests will be in person and by phone.
• Review late arrivals, next-day early arrivals, and departures to plan for the next day’s activities to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Assure that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Review all paid-outs, rebates, Petty Cash disbursements, and Direct Billings. Check cashiers’ work at the end of the shift to ensure all transactions are reconciled with proper approvals and endorsements.
• Check guests in and out in an efficient and friendly manner, using guest names whenever possible, and according to Four Seasons standards. Assist customers in all inquiries in connection with hotel services, in-house events, reservation calls.
• Coordinates arrivals, departures, and billing requirements with Sales and F&B departments. Blocks rooms for arrivals and ensures any discrepancies are resolved. Review daily arrivals to ensure proper handling of Special Attention to Guests, Return Guests, and Groups.
• Acts in all matters related to the safety, security, satisfaction, and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Demonstrate a strong room upsell approach by fulfilling hotel yearly goals, motivating the Front Office team, and keeping issues “top of mind” year-round.
• Demonstrates an ability to bring the best out of all team members in all situations and rewards positive innovative/improvisational thinking and praises accordingly.
• Adopt an enthusiastic, assertive, and passionate approach to guest service and demonstrate our Seasons values at every opportunity.

Preferred Qualifications And Skills:

• 2-3 Years of experience in a similar position with a Luxury Hotel or resort.
• The ideal candidate will have an outgoing personality and a can-do approach to any task!
• Requires reading, writing and oral proficiency in the English language and an Arabic Speaker is an advantage.

Our Offering:

• Opportunities to build a successful career with global potential.
• Unique strong culture - diversity of 50 different nationalities.
• Living accommodation in a high quality, well-resourced apartment.
• Excellent Training and Development opportunities.
• Employee Recognition Programs.
• Complimentary nights at FS Hotels Worldwide.
• Paid annual home leave tickets.
• Complimentary meals in employee restaurants.
• Free transportation to work.
• Medical coverage.

Work Authorization:

The hotel will apply for the work authorization for a successful candidate.

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