MWR Specialist Lead

V2X Inc; Qatar; On-site; QAR 255,000 - 364,000; Full time

Job summary

The MWR Specialist Lead at V2X Inc oversees day-to-day operations across Fitness, Lounge, Housekeeping, Linen Exchange, CAC, LRC, Media Center and Theater, all operating 24/7. This role ensures high-quality customer service, safety, equipment maintenance and event support for personnel stationed overseas in Qatar.

Candidates should have a HS diploma (associate/bachelor preferred), U.S. security clearance eligibility, strong communication, and ability to work extended hours in a dynamic, wartime

Qualifications

• High school diploma or equivalent; higher education preferred.
• U.S. SECRET or Interim Secret clearance eligibility.
• U.S. citizenship with passport and valid driver’s license.
• Ability to read, write, speak English fluently.
• Experience with government contracts and training programs is a plus.

Responsibilities

• Monitor personnel performance and ensure day-to-day operational tasks.
• Provide customer service leadership across Recreational Services.
• Maintain safety, cleanliness and equipment upkeep in facilities.
• Track inventories, process work orders, and report results.
• Coordinate setup/breakdown of government equipment for events.
• Complete required training and adhere to timekeeping procedures.
• Assist with staff transport to badging appointments and badge sign-in.
• Perform other duties as assigned.

Skills

Customer service

Team leadership

Event coordination

Communication

Facility maintenance

MS Office

English proficiency

Safety compliance

Education

High school diploma

Associate/Bachelor preferred

Tools

MS Excel

PowerPoint

Outlook

Job description

Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
The MWR Specialist Lead is responsible for direct oversight of personnel and performance of the day-to-day operational tasks for any one of the following functional areas: Fitness, Lounge, Housekeeping/Custodial, Linen Exchange, Community Activities Centers (CAC), Learning Resource Center (LRC), Media Center and Theater which all operate 24 hours a day and 7 days a week. Services provided include but are not limited to; customer service, cashier, bartending, lounge support services, basic facility & equipment maintenance, coordination of special events, games, cultural tours, day or evening trips, and other supporting activities as specified in the Performance Work Statement. The MWR Specialist Lead reports to the assigned Dept. Manager.

Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
The MWR Specialist Lead is responsible for direct oversight of personnel and performance of the day-to-day operational tasks for any one of the following functional areas: Fitness, Lounge, Housekeeping/Custodial, Linen Exchange, Community Activities Centers (CAC), Learning Resource Center (LRC), Media Center and Theater which all operate 24 hours a day and 7 days a week. Services provided include but are not limited to; customer service, cashier, bartending, lounge support services, basic facility & equipment maintenance, coordination of special events, games, cultural tours, day or evening trips, and other supporting activities as specified in the Performance Work Statement. The MWR Specialist Lead reports to the assigned Dept. Manager.

Responsibilities

• Responsible for monitoring other country nationals in accordance with AFCENTI 32-1002 and obtain escort badge.
• Provides customer service leadership and performs related tasks in all functional areas of Recreational Services.
• Responsible for communicating and upholding company standards, leading by example, working as a team and providing clean, friendly and well maintained facilities.
• Responsible for the maintenance and condition of the equipment in the facility. Shall maintain procedures for tracking and issuing equipment to guests and 5-year equipment plans.
• Shall complete and maintain inventories. Complete necessary documentation and/or work orders and track through completion.
• Shall perform event/special event oversight and complete after-action reports per the PWS.
• Shall provide set up and breakdown of Government furnished equipment such as tables, chairs, music system, ice chests, stages, etc. IAW PWS specifications.
• Responsible for maintaining a safe, clean, sanitary, healthy, presentable, professional atmosphere, free of dust, clutter and trash in all working facilities and areas.
• Responsible for completing all assigned Vectrus and Government required training courses.
• Responsible for proper utilization and safeguarding of all government and contractor provided property (e.g., to include government facilities, equipment and tools).
• Responsible for precise execution of company time reporting procedures and accurate completion of timesheet.
• Assist with transporting OCN staff to and from badging appointment and Signing for badges as a UPC.
• Performs other duties as assigned.

Minimum Qualifications

• Education/Certifications:
• Must have a High school diploma or equivalent, Associate’s or Bachelor’s degree preferred.
• Must have at the time of offer and maintain a valid U. S. SECRET or Interim Secret Security Clearance.
• Must be a U.S. Citizen with a current, valid U. S. Passport and U. S. Driver’s License.
• Must be capable of obtaining an Air Force flight line driver’s license and capable of driving a manual transmission, CDLA and forklift experience preferred.
• Must be able to read, write, speak and understand English fluently.
• Must be able to pass employment and deployment qualification requirements that include psychological, medical, dental, drug testing, background checks, etc.
• Must have Serve-Safe Alcohol Awareness certification if assigned to Lounge/Bartender work.
• Must have CPR/AED/First Aid certification to work in any Fitness Center.
• Candidates must successfully complete both online and hands on CBRN (chemical, biological, radiological and nuclear) defense training. Training includes the successful fit testing of DOD provided protective gear.

Experience

• A minimum of two years of working in customer service.
• Prior Air Force experience in Services career field preferred.

Skills

• Great communication, teamwork, decision making, and customer service skills.
• Capable of operating audio and visual equipment.
• Must be skilled with Microsoft programs such as Excel, Word, Power Point and Outlook.
• Able and willing to work periods of long hours to meet mission requirements
• Military experience in a contingency environment and knowledge and experience working with government contracts preferred.

Working Environment

• Work will be primarily indoors, but may be outdoors to support various events. Exposure to heat, cold, dust, noise, chemicals may occur.
• Overtime and shift work may be required depending on contractual needs.
• Employee must comply with all Federal, State and Local regulations and published Company work rules as well as written instructions.
• Task specific work environment training will be provided as required.
• Must be prepared to function in a wartime environment to support U.S. interests.
• 100% Overseas Assignment.

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.