Multi Property Reservations Agent Marriott Hotel Management 08:17

AimGulf; Doha; On-site; QAR 56,000 - 100,000; Full time

Job summary

AimGulf in Doha, Qatar, seeks a Multi Property Reservations Agent to handle reservation requests, changes, and cancellations, while maximizing revenue through effective sales techniques.

You will communicate clearly with guests, verify availability, explain policies, and input all details into the reservation system. The role emphasizes service standards and teamwork in a hospitality setting.

Qualifications

• Clear and professional communication required.
• High school diploma or GED required.
• No related work experience required.

Responsibilities

• Process reservation requests, changes, and cancellations accurately.
• Identify guest needs and match appropriate room types.
• Verify room availability and rate quotes.
• Explain policies and payment terms to callers.
• Input data into the reservation system and maintain records.

Skills

Clear and professional communication

Education

High school diploma or GED

Job description

Job Title: Multi Property Reservations Agent

The Multi Property Reservations Agent is responsible for managing reservation requests, changes, and cancellations while ensuring guest needs are met and revenue is maximized through effective sales techniques. This role involves maintaining high standards of service, adhering to company policies, and fostering positive relationships within the team to achieve common goals.

Key Responsibilities:

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue.
• Input and access data in reservation system.
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Experience Required: No related work experience.

Education Qualifications: High school diploma or G.E.D. equivalent.

Skills Required:

• Clear and professional communication

Employment / Job Type: Full Time

Nationality: Any Nationality

About the Company:

A global hospitality company that manages and franchises hotels, resorts and residences under a wide portfolio of brands. Its Middle East operations offer careers in rooms division, culinary, events, sales, engineering and hotel leadership across luxury, premium and select service properties.

Company Industry: Hospitality

Department / Functional Area: Reservations

Closing Date: Not mentioned (apply as soon as possible)