Membership Coordinator (Spa)

The Ritz-Carlton Hotel Company, L.L.C.; Doha; On-site; QAR 60,000 - 85,000; Full time

Benefits offered by this job

Accommodation

Flight tickets

Meals

Medical Insurance Coverage

Employee recognition programs

Job summary

The Ritz-Carlton, Doha invites experienced hospitality professionals to join the Spa Membership team. The Membership Coordinator supports sales, renewals, and member relations while maintaining accurate records and driving revenue growth consistent with The Ritz-Carlton Gold Standards.

Ideal candidates have strong customer service, sales skills, and proficiency in Microsoft Office; Marriott systems experience is an advantage.

Qualifications

• High school diploma or equivalent required.
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Responsibilities

• Membership Enrollment, renewals, upgrades, cancellations; maintain records.
• Serve as primary contact for spa members; ensure exceptional guest satisfaction.
• Promote spa memberships and wellness programs; follow up on leads.
• Coordinate with Spa Reception, Recreation, Finance, and Sales teams.
• Deliver service aligned with The Ritz-Carlton Customer Engagement standards; personalize interactions.

Skills

Customer service

Verbal and written communication

Sales mindset

Negotiation skills

Microsoft Office

Organizational abilities

Multitasking in luxury hospitality

Professional appearance

Spa, wellness operations knowledge

Education

High school diploma or equivalent

Bachelor's degree preferred

Experience in hospitality, luxury spa, membership sales

Tools

Microsoft Office

Marriott systems

Job description

Additional Information

Job Number

26107260

Job Category

Spa

Location

1 West Bay Lagoon, Doha, Qatar, Qatar,VIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Position Summary

YOUR LEGACY STARTS WITH US

At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments.

FIND PURPOSE IN YOUR PASSION

At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.

Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:

• A rewarding career within one of the most recognized and prestigious luxury brands in the world.
• Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.
• Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.
• Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.
• A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:
• Exclusive training and leadership development programs
• Recognition and rewards for exceptional service
• Preferential Members Rates at Marriott Hotels Globally
• Dining & Wellness discounts for your family and you
• Medical Insurance Coverage
• An HR team dedicated to your success and wellbeing

OUR EXPECTATIONS FROM THE ROLE

The Membership Coordinator is responsible for supporting the Spa and Recreation team in managing membership sales, renewals, member relations, and administrative functions. This role ensures an exceptional luxury experience for members while promoting spa memberships, maintaining accurate records, and supporting revenue growth objectives in accordance with The Ritz-Carlton Gold Standards.

Membership Administration

• Manage membership enrollment, renewals, upgrades, and cancellations.
• Maintain accurate membership records within company systems.
• Process membership applications, contracts, payments, and related documentation.
• Monitor membership expiration dates and proactively communicate renewal opportunities.
• Prepare membership reports and statistics for management review.

Member Relations

• Serve as the primary point of contact for spa members.
• Build strong relationships with members and ensure exceptional guest satisfaction.
• Handle member inquiries, requests, and concerns professionally and promptly.
• Conduct facility tours and explain membership benefits and services.
• Support member engagement activities and special events.

Sales & Revenue Generation

• Promote spa memberships and wellness programs to prospective guests.
• Follow up on sales leads and membership inquiries.
• Assist in achieving membership sales and retention targets.
• Identify opportunities to upsell membership packages and spa services.Collaborate with the Spa Management team on promotional campaigns.

Operational Support

• Coordinate with Spa Reception, Recreation, Finance, and Sales teams.
• Ensure membership procedures comply with company policies and standards.
• Assist with scheduling member activities and wellness events.
• Maintain confidentiality of member information.
• Support daily spa operations when required.

Guest Experience

• Deliver service aligned with The Ritz-Carlton Customer Engagement standards.
• Anticipate member needs and personalize interactions.
• Resolve service challenges effectively and elevate issues when necessary.
• Create memorable experiences that foster member loyalty and retention.

Candidate Profile Education & Experience

• High school diploma or equivalent required.
• Bachelor's degree in Hospitality, Business Administration, Marketing, or related field preferred.
• Minimum 1–2 years of experience in hospitality, luxury spa, fitness club, wellness center, or membership sales environment.
• Experience with Marriott systems is an advantage.

Skills & Competencies

• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills in English.
• Sales-oriented mindset with strong negotiation skills.
• Proficiency in Microsoft Office applications.
• Strong organizational and administrative abilities.
• Ability to multitask in a fast-paced luxury hospitality environment.
• Professional appearance and demeanor.
• Knowledge of spa, wellness, fitness, and recreation operations preferred.

Marriott Core Competencies

• Put People First
• Pursue Excellence
• Embrace Change
• Act with Integrity
• Serve Our World

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.