Spa Service Expert

Employment; Doha; On-site; QAR 45,000 - 75,000; Full time

Benefits offered by this job

Accommodation

Flight tickets

Meals

Medical insurance

Training programs

Job summary

The Ritz-Carlton, Doha is seeking passionate spa specialists to deliver memorable guest experiences at a luxury resort along the Arabian Gulf.

As part of our team, you’ll promote spa services, manage reservations, assist guests, and process payments while maintaining high standards of service and safety. No related work experience required; high school diploma preferred.

We offer comprehensive benefits and opportunities within Marriott International's luxury portfolio.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related work experience: No related work experience required.
• Supervisory experience: No supervisory experience required.
• License or certification: None.

Responsibilities

• Promote spa services and retail offerings to guests.
• Schedule reservations, confirm appointments, and check guests in.
• Provide answers about services and guide guests through treatments and products.
• Process payments and maintain accurate records of bookings and sales.

Skills

Customer service

Safety awareness

Education

High school diploma or GED

Job description

Your legacy starts with us. At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms and suites, award-winning restaurants, world-class spa facilities with a state-of-the-art fitness center, and impeccable service that defines our legendary brand.

From serene indoor and outdoor pools to a private beach and a club lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meeting rooms, stunning wedding venues, and a dedicated team that thoughtfully plans and tailors to each unique vision.

Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments.

Find purpose in your passion

At The Ritz-Carlton, we firmly believe that our ladies and gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication, and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.

Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an elite hotel in the region with a deep generational legacy, we offer you in return:

• A rewarding career within one of the most recognized and prestigious luxury brands in the world.
• Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.
• Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.
• Consistent and reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.
• A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:
• Exclusive training and leadership development programs
• Recognition and rewards for exceptional service
• Preferential members rates at Marriott hotels globally
• Dining and wellness discounts for your family and you
• Medical insurance coverage
• An HR team dedicated to your success and wellbeing

Our expectations from the role

Our spa specialists play an important role in support of a number of vital spa functions. At our hotels these associates work to build an experience that is memorable and unique – with spa services on the side. Our spa specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience.

Whether promoting spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the spa specialist makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.

Spa specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).

Doing all these things well (and other reasonable job duties as requested) is critical for spa specialists – to get it right for our guests and our business each and every time.

Preferred qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related work experience: No related work experience required.
• Supervisory experience: No supervisory experience required.
• License or certification: None.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton ladies and gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.

It is this foundation and our belief that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

The Ritz-Carlton Hotel Company, L.L.C. - Qatar, Doha