Major Account Manager

Trend Micro; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

An established industry player is seeking a dynamic Training Manager to enhance learning and development across the organization. In this pivotal role, you will conduct training needs analyses, develop quality training plans, and promote a culture of continuous improvement. Your leadership will guide departmental trainers and ensure that innovative learning solutions are introduced. The ideal candidate will possess strong interpersonal skills, previous leadership experience, and a commitment to fostering employee engagement. Join a forward-thinking company where your contributions will shape the future of employee development and drive organizational success.

Qualifications

• Previous leadership experience in a similar role is required.
• Excellent administrative, interpersonal, and communication skills.

Responsibilities

• Conduct training needs analysis and assist departments in developing training plans.
• Promote a culture of learning and continuous improvement across all departments.

Skills

Leadership Experience

Interpersonal Skills

Problem-Solving Abilities

Communication Skills

Organizational Skills

Attention to Detail

Education

University/College Degree in Related Discipline

Tools

Microsoft Windows Applications

Job description

Responsibilities

• Conduct Training needs analysis for the hotel
• Assist each department in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through ongoing coaching, guidance, and support of junior-, mid-level-, and senior leaders
• Provide support and development of Departmental Trainers as required
• Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
• Participate in regional meetings/workshops and ensure such activities are rolled out as required in the hotel
• Develop and implement organizational improvement strategies to drive Employee Engagement and EQ leadership style
• Monitor learning trends and introduce innovative learning solutions (e.g., e-learning, blended learning)
• Promote a culture of learning and continuous improvement across all departments
• Collaborate with hotel leaders (Department Heads, Talent & Culture team) to identify and understand learning needs, creating a best-in-class learning approach that balances Hotel needs
• Assist with the development and implementation of training strategies, ensuring the company culture is provided with a high level of learning support
• Ensure that global brand and culture initiatives are embedded within the hotel
• Support hotel with integrating and administering INES as a core learning resource
• Act as an adviser to effectively leverage resources and provide guidance to the business on the usage of emerging technologies, thought leadership, practices, and trends
• Certify hotel trainers & facilitators and L&D teams to deliver various programs

Qualifications

• Previous leadership experience in a similar role required
• Computer literate in Microsoft Windows applications and/or relevant computer applications required
• University/College degree in a related discipline preferred
• Excellent administrative, interpersonal, written, and verbal skills
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable with exceptional attention to detail
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times