Lobby Ambassador- Chinese Speaker

ACCOR; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading hospitality company is seeking a Lobby Ambassador fluent in Mandarin to provide an exceptional guest experience in Doha. The role requires warm, professional service and the ability to assist with multilingual guests, ensuring all needs are met with excellence. Candidates should have a background in luxury hotel settings, strong interpersonal skills, and a polished appearance that reflects the brand's standards.

Benefits

Employee benefit card offering discounted rates

Learning programs and qualifications opportunities

Room for career growth within the company

Contribution to local community through CSR activities

Qualifications

• Minimum of 1-2 years of experience in Guest Relations or Front Office roles.
• Fluent in Mandarin Chinese and English.
• Well-groomed appearance in line with luxury hospitality standards.

Responsibilities

• Greet guests warmly and provide efficient assistance.
• Act as the primary contact in the lobby, especially for Mandarin-speaking guests.
• Maintain a polished presence and high standards of service.

Skills

Customer Service

Problem Solving

Communication

Attention to Detail

Job description

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities.

Job Description

What you will be doing:

As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times. Your presence in the lobby sets the tone for the guest experience, and you are expected to uphold the highest standards of courtesy, discretion, and service excellence at all times.

• Greet all guests with genuine warmth, professionalism, and attention to detail, ensuring a memorable first impression.
• Act as the primary point of contact in the lobby area, offering assistance and personalized service to both local and international guests, especially Mandarin-speaking visitors.
• Anticipate guest needs, provide accurate information about hotel facilities, and assist with directions or requests.
• Liaise closely with Front Office, Concierge, Bell Desk, and other departments to ensure smooth guest experiences.
• Provide concierge-style support, including recommendations, reservations, and handling special requests with grace.
• Address and resolve guest concerns promptly, ensuring satisfaction while upholding the brand s commitment to excellence.
• Maintain a polished and elegant presence at all times, reflecting the sophistication of the hotel.
• Support VIP and loyalty guests with extra care and personal attention.
• Assist in translating and communicating between guests and non-Mandarin-speaking staff when necessary.

Qualifications

Your experience and skills include:

• Minimum of 1 2 years of experience in Guest Relations, Front Office, or customer service roles, preferably in luxury hotel.
• Experience working in a multicultural environment is a plus
• Fluent in Mandarin Chinese and English (spoken and written).
• Well-groomed appearance and polished presentation in line with luxury hospitality standards.
• Excellent communication and interpersonal skills.
• Warm, approachable, and guest-focused attitude.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations with professionalism.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Administration

Keywords

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