Lobby Ambassador

Hilton Worldwide, Inc.; Doha; On-site; USD 20,000 - 30,000; Full time

Job summary

A leading global hospitality company is seeking a Lobby Ambassador to enhance the experience of VIP guests at their Doha location. The role involves managing guest relations, ensuring high-quality service, and coordinating with various hotel departments to meet guest needs. Ideal candidates will possess excellent communication skills and a passion for exceptional guest service.

Qualifications

• Experience in guest relations within hotel or leisure sectors.
• Strong communication and personal presentation skills.
• Ability to maintain a calm and organized approach.

Responsibilities

• Manage VIP guest check-in and ensure room quality standards.
• Serve as the main contact for VIP guests and coordinate with hotel departments.
• Maintain knowledge of hotel services and special events.

Skills

Attention to detail

Communication skills

Guest service

Multi-tasking

Job description

Job Description

Job Number:

Lobby Ambassador (

Job Number:

HOT0BML5 )

Work Locations

Work Locations

: Hilton The Pearl Doha Qatar The pearl Doha 500200

A Lobby Ambassador Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

What will I be doing?

As a Lobby Ambassador Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Lobby Ambassador Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:

• Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
• Be responsible for special room assignments and suite occupancies
• Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
• Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
• Manage the Guest Relations Desk in the hotel lobby
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
• Maintain the inventory of Guest amenities
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

What are we looking for?

Lobby Ambassador Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Calm, efficient, and organized with great attention to detail
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
• Computer literate and able to navigate through Company systems
• Professional manner with an emphasis on hospitality and guest service
• Guest relations experience in the hotel, leisure, and/or entertainment sectors
• Proven ability to listen and respond to demanding Guest needs

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Job

: Guest Services, Operations, and Front Office