Lead Business Analyst (IT)

Qatar Airways Group; Doha; On-site; QAR 240,000 - 420,000; Full time

Job summary

Qatar Airways Group is seeking a seasoned Business Analyst to drive transformation initiatives within the IT and Transformation programs. You will act as a bridge between business needs and technology delivery, owning requirements and ensuring alignment with enterprise architecture.

You will lead a team of analysts, manage stakeholders, and translate business needs into actionable solution requirements with a focus on high quality deliverables and traceability across the project lifecycle.

Qualifications

• Bachelor’s degree with 7+ years in business analysis in aviation.
• Proven track record delivering complex business and technology transformations as BA.
• Strong aviation domain knowledge; CRM experience desirable (Salesforce).
• Experience with 3rd party vendors and COTS in CRM space.
• IT certifications such as CBAP, PMI-PBA; Agile certs like CSM/PSPO are a plus.
• Ability to work in dynamic environment and manage multiple parallel initiatives.
• Collaborate with Technology Architecture to align business needs with technology realization.
• Fluent in English; experience in Middle East a plus.

Responsibilities

• Translate business needs into system requirements and design patterns.
• Lead a team of Business Analysts and contribute to BA Center of Excellence.
• Produce complete requirement deliverables including use cases and scenarios.
• Ensure traceability of requirements across the project lifecycle.
• Collaborate with Vendors and in-house teams across organization.
• Communicate requirements clearly to business, architecture, and development teams.

Skills

Business analysis

Stakeholder management

Requirements gathering

Agile artefacts

Communication skills

Leadership

English fluency

Education

Bachelor's degree in IT or related field

Tools

Salesforce

Agentforce

Job description

You will be responsible for Business Analysis work in medium to complex transformation programs and projects as Business Analyst. You will act as Solution Requirements Owner for Technology and work with managers to identify risks and provide mitigation plans. You will Support Program and Project management to plan and manage solution delivery execution including business and technology stakeholder's management. You will capture business requirements, analyze, define and establish solution requirements baseline. You will work to bring together various stakeholders and outline in Business Terms to define and illustrate clearly the Business Needs and how the underlying Technology Solution will deliver expected benefits for the Organization.

Your duties would include:

Translate business requirements into systems qualities and thence into repeatable design strategies and patterns that enable those qualities (e.g. adaptability, scalability, availability, reusability, etc.)

Create project/solution requirements baseline including the required business, technical, migration, functional and non-functional viewpoints

Produce complete and high quality of the requirement deliverable including but not limited to Business Processes, Scenarios, Use Cases, Exceptions and other additional required viewpoints in order to translate Business Requirement into actionable solution requirement

Manage and support to achieve traceability of requirements across the project lifecycle from initiator to solution requirements baseline, to design, build, test and deploy.

Communicate effectively requirements to various stakeholders considering the target audience e.g. business community, architecture and technical teams or UAT

Prepare Functional Description Documentation for the Solution, if needed, i.e. solution description understandable to business community, tracing back to requirements and also aligning to overall solution architecture and design with focus to consider how the end users shall perceive and use/benefit from the solution

Act as part of project team, collaborate effectively with Vendors and In-House participants at various organization levels

Review and provide feedback for other project key deliverables such as Solution High Level Design, Migration and Test Strategies and ensure compliance with solution requirements

Lead a team of Business Analysts, contribute to Business Analysis Center of Excellence in setting standards and good practices in Business Analysis Space.

Work closely with Product Owners and Product Managers in understanding the PI Roadmap and in creating Agile artefacts that support the business analysis process in Agile work environments.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before. Together, everything is possible.

Qualification

We are looking for a passionate and experienced professional to join our IT team. The ideal candidate should possess the following:

Bachelor’s degree with minimum 7 years of work experience in the area of business analysis with domain experience in Aviation industry.

Excellent knowledge and proven track record on delivering complex business and technology transformations as Business Analyst.

Good understanding and awareness of Technology and relevant Airline Industry evolution trends and their risks and opportunities.

Strong aviation domain knowledge is highly desirable. Expertise in the B2B space covering corporate travel, trades management, corporate loyalty programs, CRM experience such as Salesforce and knowledge on Agentforce capabilities are preferred. Hands-on experience in any of these areas will be considered a significant advantage.

Experience working with 3 rd party vendor companies and COTS products, particularly in the CRM space

IT Industrial Certifications or Post Graduation with specific focus on Practical deployments is considered a plus

CBAP, PMI-PBA, BCS, FTI or similar certifications for BA Skills and CSM, PSM, PSPO, CSPO or similar certifications for Agile skills - demonstrating knowledge of planning and managing complex transformation initiatives is considered a plus.

Ability to work in dynamic and challenging environment and manage multiple parallel complex initiatives as business analyst

Ability to work very closely with Technology Architecture Teams in order to bring together Business need and the required underlying Technology realization, to deliver expected benefits to Organization

Ability to work across the organization in multi-cultural environment with various stakeholders and domains and in various levels from Subject Matter Experts to Senior Management

Interpersonal, communication, negotiation and leadership skills

Innovative and creative thinker

Fluent in spoken and written English

Good cultural awareness and experience working in the Middle East is considered a plus

About Qatar Airways Group:

Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We have grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.