IT Specialist

Accor; Qatar; On-site; QAR 400,000 - 600,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated IT Support Specialist to enhance operational efficiency. In this role, you will provide vital support for various IT systems, including Fidelio and Micros, ensuring seamless integration and functionality. Your responsibilities will encompass troubleshooting issues, conducting user training, and maintaining system integrity. This is a fantastic opportunity to work in a dynamic environment where technology meets hospitality, allowing you to make a significant impact while staying at the forefront of IT advancements. Join a forward-thinking team dedicated to delivering exceptional service and innovation.

Qualifications

• Provide IT support and ensure functional integration of network components.
• Conduct user training on Fidelio and Micros modules.

Responsibilities

• Assist IT Manager with user training and troubleshooting hotel systems.
• Monitor software and hardware resources and ensure compliance.

Skills

IT Support

Troubleshooting

User Training

Network Management

Software Analysis

Education

Bachelor's Degree in Information Technology

Relevant IT Certifications

Tools

Fidelio

Micros

Sopho

Job description

Company Description

From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.

Job Description

What do we expect from you?

Under the general guidance of the Information Technology Manager or any other authorized by the management, provide support for corporate Information Technology, ensuring functional integration of network and LAN hardware components. General duties include assisting the IT Manager, Department Heads, and users for the effective operation of Fidelio, Micros, networking, telephones, PCs, and other systems, as well as conducting relevant periodic training and refresher training courses for the users.

How your day looks like?

1. Answer e-mails/fax concerning I.T. matters in the absence of the IT Manager.
2. Attend to tasks assigned by the IT Manager.
3. Assist the IT Manager in preparing and conducting user training on Fidelio, Micros modules, internet & other office automation software.
4. Monitor usage of available resources – software and hardware.
5. Troubleshoot problems in Fidelio, Micros, Sopho, and other hotel systems.
6. Revise forms to be used in Fidelio and other internal control systems as per design approved by the IT Manager.
7. Support users in their daily operations.
8. Modify simple reports in Fidelio.
9. Modify user rights as per IT Manager's instructions.
10. Stay aware of the latest technologies available in the market.
11. Research, develop, and program systems applicable to end users.
12. Maintain and monitor backup tapes.
13. Analyze software and hardware problems to detect/correct deficiencies, malfunctions, and irregularities.
14. Ensure compliance with established procedures, systems security, contingency plans, internal controls, and standards.
15. Schedule routine preventive maintenance and daily clerical functions regarding the integrity of computer systems.
16. Coordinate with department heads and end users to ensure smooth operation.
17. Log and close all support calls.
18. Be available 24 hours on call.
19. Maintain department objectives and keep consistent with objectives from Business Units and Corporate Units.
20. Run training classes for individual workstations and new applications, as well as attend training classes.
21. Perform other duties as required.