IT Helpdesk Support Engineer - (6 Months Contract)

ECCO Gulf WLL; Doha; On-site; QAR 400,000 - 600,000; Full time

Job summary

A technology support firm in Doha seeks an IT Helpdesk Support Engineer to provide technical assistance and support for Microsoft systems. The ideal candidate will manage user accounts, troubleshoot issues, and assist with various tasks related to Windows platforms. A Bachelor's in Computer Science and relevant Microsoft certifications are required. Proficiency in Arabic and English is mandatory, alongside at least 2 years of experience in a similar role.

Qualifications

• Bachelor’s degree in Computer Science or a related field.
• Relevant Microsoft certifications: Windows Client, Managing Modern Desktop, Azure.
• Minimum 2 years of hands-on experience with Microsoft Client and server platforms as a helpdesk technician.
• Effective communication skills in both written and verbal forms.
• Mandatory: Fluent in Arabic & English.

Responsibilities

• Serve as first contact for technical assistance via phone or email.
• Support users functionally with systems and equipment.
• Perform remote troubleshooting and on-site installations.
• Maintain Windows devices and manage Active Directory users.
• Assist in resolving support issues across company sites.

Skills

Microsoft Windows support

Client software administration

Remote troubleshooting

Technical support

Active Directory management

Microsoft Azure knowledge

Fluent in Arabic

Fluent in English

Education

Bachelor’s degree in Computer Science or related field

Tools

ManageEngine Suite

Windows systems

Job description

IT Helpdesk Support Engineer

Job Summary

We are seeking an experienced Helpdesk Support Professional to provide both functional assistance and technical support to end users. The successful candidate will be responsible for supporting Microsoft Windows and client software, administering and managing endpoints on-site and remotely, and maintaining user accounts, including creation, activation, and deactivation. Additional responsibilities include operating the ManageEngine suite for ServiceDesk ticketing and Endpoint Management, supporting the Attendance System and Telephony, as well as handling various server and network-related tasks. This individual will serve as the primary point of contact for providing both technical and functional assistance to users on deployed applications, following established procedures and training guidelines. A solid understanding of Microsoft Azure and the Dynamics Platform is required.

Key Responsibilities

• Serving as the first point of contact for customers seeking technical assistance over the phone or email.
• Supporting users on a functional level, by offering guidance on how to use systems and equipment.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions.
• Performing on-site installations and support.
• Installing and configuring Windows and other desktop software.
• Configuring and managing connectivity and storage.
• Maintaining Windows devices, protecting devices and data.
• Deploying Windows client systems.
• Managing identity and access by creating and maintaining Active Directory (AD) users.
• Managing compliance policies and configuration profiles.
• Managing, maintaining, and protecting devices.
• Managing applications and installing desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.).
• Rolling out patches.
• Assisting in resolving support issues among company sites to ensure timely knowledge sharing and positive user satisfaction.
• Maintaining printing systems and assisting with network printer system maintenance.
• Maintaining backup systems and processes.
• Researching, resolving, and responding to questions via telephone, email, walk-ins, and support tickets in a timely manner.
• Acquiring and maintaining current knowledge of relevant product offerings and support policies.
• Keeping records of communication transactions, problems, remedial actions, and installation activities.
• Working effectively and professionally with team members, sharing knowledge.
• Escalating unresolved issues to Engineers, advanced support, or vendor support.
• Identifying and resolving basic scope problems using proper tools and techniques.
• Offering suggestions for process improvements in the helpdesk area.
• Managing and operating the ManageEngine Suite ServiceDesk Plus and Endpoint Central.
• Providing helpful, customer service-oriented support and assisting others.

Required Skills and Qualifications

• Bachelor’s degree in Computer Science or a related field.
• Relevant Microsoft certifications: Windows Client, Managing Modern Desktop, Azure.
• Minimum 2 years of hands-on experience with Microsoft Client and server platforms as a helpdesk technician.
• Effective communication skills in both written and verbal forms.
• Mandatory: Fluent in Arabic & English.