In Room Dining Assistant Manager

Rosewood Hotels and Resorts; Doha; Presencial; QAR 240.000 - 360.000; Jornada completa

Descripción de la vacante

Rosewood Hotels and Resorts in Doha seeks a proactive leader to manage In Room Dining and F&B support, ensuring the brand promise and exceptional guest service across departments. You will coach associates, monitor service flow, and drive efficiency while upholding Rosewood policies and safety standards.

The role emphasizes guest satisfaction, staff development, inventory control, and collaboration with F&B leadership to optimize revenue and guest experience in a luxury hotel environment.

Responsabilidades

• Ensures that all associates deliver the brand promise and provide exceptional guest service at all times
• Ensures that associates also provide excellent service to internal customers in other divisions as appropriate
• Spends time in public areas observing associate-guest interaction and talking with guests
• Coach associates in guest service skills as necessary
• Ensures that all guest and internal customer complaints are resolved in a quick and efficient manner
• Maintains positive guest and colleague interactions with good working relationships
• Assist IRD manager monitoring the F&B Cost to ensure it is in line with budget and take action for variations
• Assist IRD manager ensuring outlet is running efficiently including correct stock levels for all areas
• Assist IRD manager managing all areas of business and T&C administration as required ensuring Rosewood policies are adhered to
• To ensure that all departments under your control operate to appropriate manpower productivity ratios as agreed with the IRD Manager
• Ensure the delivery of brand promise and provides exceptional guest service at all times in In Room Dining
• Provide excellent service to internal customers in other departments as appropriate
• Maintain positive guest and colleague interactions with good working relationships
• Establish rapport with guests maintaining good customer relationships
• Empower team to provide excellent customer service within guidelines and provide constructive feedback
• Assist to ensure outlet operates to maximize profit while delivering on brand promise
• Respond to Consumer Audit results and implement relevant changes
• Monitor actual and projected sales daily
• Review meal period covers room capture ratios and average check to meet or exceed revenue goals
• Identify and address opportunities as needed
• Ensure compliance with hotel company and local rules on financial record keeping, money handling and licensing
• Support new concepts and promotions and provide feedback on menu sales trends
• Work closely with Outlet Managers, Executive Assistant Manager Food and Beverage, and Executive Chef for overall hotel success and guest satisfaction
• Understand and manage service flow during Breakfast, Lunch and Dinner, adapting as required
• Maintain knowledge of all menu items and suggest pairings, up-sell, and provide training and knowledge
• Monitor outlet maintenance and report issues and repairs
• Conduct monthly inventory checks on operating equipment and supplies
• Develop cleaning schedules and ensure associates follow them and keep areas sanitary
• Participate in interviewing and hiring In Room Dining staff as needed
• Provide on-the-job training and conduct training when appropriate
• Communicate performance expectations per job descriptions and monitor progress
• Participate in performance appraisal and coaching processes
• Ensure outlet is clean and organized
• Assign duties to associates per work requirements
• Assist Kitchen on daily operations and quality control as appropriate
• Ensure daily amenities orders are fulfilled and delivered to rooms per standards
• Complete daily paperwork and records for service period
• Be hands-on and present in the outlet at all times
• Ensure equipment is available and handles carefully to avoid damage
• Mentor direct reports and ensure punctuality and professional appearance
• Encourage creativity and recognize contributions to operations
• Ensure associates understand and adhere to rules and regulations
• Ensure compliance with safety and security policies
• Provide feedback from Associate Opinion Survey and implement changes
• Exhibit responsible management behavior and adhere to company policies and hotel rules

Conocimientos

Guest service

Leadership

Training

Coaching

Communication

Descripción del empleo

Your Role

Guest satisfaction

• Ensures that all associates deliver the brand promise and provide exceptional guest service at all times
• Ensures that associates also provide excellent service to internal customers in other divisions as appropriate
• Spends time in public areas observing associate-guest interaction and talking with guests
• coach associates in guest service skills as necessary
• Ensures that all guest and internal customer complaints are resolved in a quick and efficient manner
• Maintains positive guest and colleague interactions with good working relationships

Finance Administration

• Assist IRD manager monitoring the F amp B Cost to ensure it is in line with budget prepare to take action for any variations
• Assist IRD manager ensuring that the outlet is running efficiently including the correct stock levels for all areas including front and back of house
• Assist IRD manager managing all areas of business and T amp C administration as required ensuring all Rosewood policies are adhered to and upheld including but not restricted to Associate reviews return to work forms holiday forms stocktaking disciplinary paperwork
• To ensure that all departments within your control are operating to appropriate manpower productivity ratios as agreed with the IRD Manager

Operations

In Room Dining

• Ensure the delivery of brand promise and provides exceptional guest service at all times
• Provide excellent service to internal customers in other departments as appropriate
• Maintains positive guest and colleague interactions with good working relationships
• Establish a rapport with guests maintaining good customer relationships
• Empower team to provide excellent customer service within guidelines strive to improve service performance and provides constructive feedback
• Assist to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise
• Respond to the results of the Consumer Audit and ensures that the relevant changes are implemented
• Monitor actual and projected sales on daily basis
• Review meal period covers room capture ratios and average check to ensure revenue goals are met or exceeded
• Identifies and addresses opportunities as needed
• Ensure that all hotel company and local rules policies and regulations relating to financial record keeping money handling and licensing are adhered to including the timely and accurate reporting of financial information
• Support and assist with new concepts and promotions
• Provide feedback on menu sales trends to In Room Dining Manager
• Executive Assistant Manager Food and Beverage and Executive Chef Work closely with other Outlet Managers in a supportive and flexible manner focusing on the overall success of the hotel and the satisfaction of hotel guests
• Understand and manage the flow of service during Breakfast Lunch and Dinner service periods and flex role as and when required
• Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations up sell alternatives and provide training and maintain knowledge Monitor outlet maintenance and report any issues and repairs that may need to be carried out
• Assist in conducting monthly inventory checks on all operating equipment and supplies
• Develop cleaning schedules and ensures associates follow them and keep their work areas clean and sanitary Participate as needed in the interviewing and hiring of In Room Dining Employee Dining Room Associates
• Use all available on the job training tools for associates supervises on-going training initiatives and conducts training when appropriate
• Communicate performance expectations in accordance with job descriptions for each position and monitors progress
• Participate in performance appraisal process coaches and counsels associates and handles progressive disciplinary procedures as required
• Ensure that the outlet is kept clean and organized
• Assign duties and responsibilities to associates in accordance with work requirements
• Assist the Kitchen department on daily operations and quality control if appropriate
• Ensures that daily amenities order is carried out in timely fashion and supervises the delivery to rooms according to hotel standards
• Complete daily paperwork and records for relevant service period
• Is a hands-on Manager and is present at all times within the outlet
• Ensure the outlet has the necessary equipment before the start of each service and that are handled carefully avoiding abuse and minimizing breakage
• Mentors direct reports Oversee the punctuality and appearance of all Food and Beverage associates making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene according to the hotel and department s grooming standards
• Encourage associates to be creative and innovative challenging and recognizing them for their contribution to the success of the operation
• Ensure that all associates have a complete understanding of and adhere to associate rules and regulations
• Ensure that associates follow all hotel company and local rules policies and regulations relating to fire and hazard safety and security
• Feedback the results of the Associate Opinion Survey Market Matrix and ensure that the relevant changes are implemented
• Exercise responsible management behavior at all times and positively representing the hotel management team and Rosewood Hotels amp Resorts Understand and strictly adhere to Rules and Regulations established in the Associate Handbook and the hotel s policies concerning fire hygiene health and safety Ensure high standards of personal presentation and grooming Respond to changes in the Food and Beverage function as dictated by the industry company and hotel Attend training sessions and meetings as and when required