in Qatar

PPOAR; Al Rayyan; On-site; QAR 39,000 - 73,000; Full time

Job summary

PPOAR hotel in Al-Rayyan, Qatar is seeking a Front Desk Receptionist with excellent English to greet guests, check them in/out, manage reservations, respond to inquiries by phone or email, and provide information about hotel facilities and services.

Candidates should be client-oriented with strong interpersonal and organizational skills, able to multitask, remain professional, and work rotating shifts including evenings and weekends.

Qualifications

• Proven experience as Front Desk Receptionist or in a hotel setting preferred.
• Excellent verbal and written English communication skills.
• Comfortable using hotel management software and MS Office.
• Ability to handle reservations and guest inquiries promptly and professionally.

Responsibilities

• Greet guests warmly on arrival.
• Assist with check-in and check-out, verify reservations, process payments, issue keys.
• Provide information on hotel facilities and services.
• Handle guest inquiries by phone or email.
• Manage bookings from reservation to departure and ensure accurate billing.
• Coordinate with other departments to meet guest needs.

Skills

English communication

Front desk experience

MS Office

Reservation systems

Tools

Hotel management software

MS Office

Job description

Front Desk Receptionist vacancy in Al-Rayyan Qatar

in Qatar

Job Title: Front Desk Receptionist - English Speaking (Indian) for a Leading Hotel in Al-Rayyan, Qatar

Our client, a prestigious hotel located in the bustling city of Al-Rayyan, Qatar, is looking for a dynamic and customer-oriented Front Desk Receptionist. This is an excellent opportunity for an Indian national with strong English communication skills to join a highly reputable hotel and gain valuable experience in the hospitality industry.

As a Front Desk Receptionist, you will be the first point of contact for guests and visitors, providing exceptional customer service and creating a welcoming atmosphere. Your main responsibility will be to ensure that all guests have an enjoyable and comfortable stay by assisting them with check-in and check-out procedures, handling reservations, responding to inquiries and requests, and providing information about the hotel's facilities and services.

To excel in this role, you must possess excellent interpersonal skills and have the ability to build rapport quickly with guests from diverse backgrounds. You should also have strong organizational skills to handle multiple tasks efficiently while maintaining attention to detail. A positive attitude, friendly demeanor, and professional appearance are essential traits for this position.

Key Responsibilities:

• Greet guests warmly as they arrive at the hotel
• Assist with check-in procedures by verifying reservations, processing payments, and issuing room keys
• Provide information about the hotel's facilities and services
• Handle guest inquiries via phone or email promptly
• Manage room reservations from booking to check-out
• Ensure accurate billing upon check-out
• Respond to guest complaints or concerns with empathy and professionalism
• Maintain guest records accurately using computer systems
• Coordinate with other departments to meet guest needs or resolve issues
• Keep the front desk area clean and tidy at all times

Requirements:

• Proven work experience as a Front Desk Receptionist or similar role in a hotel setting preferred
• Excellent communication skills in English (both verbal and written)
• Fluency in Hindi or any other Indian language is an advantage
• Strong customer service skills with a friendly and approachable demeanor
• Ability to handle multiple tasks efficiently while maintaining attention to detail
• Proficient in using computer systems and software, including MS Office and hotel management systems
• Knowledge of reservation procedures and hotel services is a plus
• Must be able to work flexible shifts, including weekends and holidays

Working Conditions:

This is a full-time position with a competitive salary and benefits package. You will be required to work in rotating shifts, including evenings, weekends, and holidays. The hotel offers a pleasant working environment with opportunities for career growth and development.

Note: This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties or responsibilities associated with the position.