Department:Engineering
A. Job Qualifications
- Diploma or Technical Certificate in Mechanical, HVAC, Refrigeration, or Electrical Engineering.
- Minimum 5 years of relevant experience, preferably in a 5-star hotel or luxury hospitality environment.
- Strong practical experience in HVAC systems, refrigeration, commercial kitchen equipment, and cold room maintenance.
- Proven experience supervising technicians, assigning daily tasks, and coordinating preventive and corrective maintenance.
- Strong technical knowledge of VRF systems, Daikin chillers, chilled water systems, AHUs, FAHUs, FCUs, ventilation systems, and Variable Frequency Drives (VFDs).
- Comprehensive knowledge of commercial kitchen equipment, including cooking, dishwashing, food preparation, and refrigeration equipment.
- Ability to diagnose and troubleshoot electrical, mechanical, refrigeration, and control system faults.
- Knowledge of refrigerant handling, pressure testing, leak detection, evacuation, charging, and system commissioning.
- Ability to interpret technical drawings, equipment specifications, and HVAC control diagrams.
- Good leadership, communication, problem-solving, and teamwork skills.
- Ability to coordinate with internal departments, suppliers, and specialist service providers.
B. Key Areas of Responsibility
1. Operational
HVAC Systems and Maintenance
- Supervises the daily operation, maintenance, and troubleshooting of HVAC systems throughout the hotel, ensuring reliable performance and guest comfort.
- Oversees the maintenance and troubleshooting of VRF systems, including indoor and outdoor units, refrigerant circuits, electronic expansion valves, and inverter compressors.
- Diagnoses system error codes, communication faults, refrigerant-related issues, and cooling performance problems.
- Supervises refrigerant piping works, pressure testing, leak detection, evacuation, charging, and system commissioning.
- Troubleshoots indoor unit faults, condensate drainage issues, sensor failures, and PCB/control-related problems.
- Monitors and maintains Daikin chillers, including operational performance, alarms, troubleshooting, and basic control systems.
- Oversees chilled water systems, including pumps, heat exchangers, differential pressure, flow rates, and supply/return water temperatures.
- Supervises the maintenance of AHUs, FAHUs, FCUs, exhaust fans, fresh air systems, ventilation equipment, and VFDs.
- Investigates cooling complaints, abnormal operating conditions, water flow issues, and HVAC control faults.
- Ensures proper operation of thermostats, sensors, actuators, control valves, dampers, and HVAC control sequences.
Kitchen Equipment Maintenance
- Supervises the maintenance, repair, and troubleshooting of commercial kitchen equipment to ensure safe and efficient operation.
- Oversees the maintenance of combi ovens, convection ovens, cooking ranges, fryers, griddles, grills, salamanders, and steamers.
- Ensures the proper operation and maintenance of commercial dishwashers, glasswashers, pot washers, food preparation equipment, and kitchen ventilation systems.
- Diagnoses electrical, heating, temperature control, water supply, drainage, and mechanical faults.
- Monitors equipment safety interlocks, thermostats, heating elements, contactors, solenoid valves, pumps, and control boards.
- Coordinates with specialist service providers for complex repairs and ensures that equipment is safely restored to operation.
Refrigeration and Cold Room Systems
- Supervises the operation, maintenance, and troubleshooting of walk‑in chillers, freezer rooms, cold rooms, and refrigerated storage systems.
- Oversees the maintenance of commercial refrigeration equipment, ice machines, blast chillers, and refrigerated preparation counters.
- Diagnoses faults involving compressors, condensers, evaporators, expansion valves, refrigerant circuits, and defrost systems.
- Ensures that refrigeration equipment operates within the required temperature ranges and that faults are addressed promptly to prevent operational disruption.
Team Supervision and Maintenance Coordination
- Supervises HVAC and Kitchen Equipment technicians, assigns daily tasks, and monitors the quality and timely completion of work.
- Coordinates preventive and corrective maintenance activities to minimize equipment breakdowns and operational disruptions.
- Maintains adequate stocks of critical spare parts and coordinates with suppliers and specialist service providers.
- Coordinates with Culinary, Stewarding, Food & Beverage, Housekeeping, and other departments to ensure maintenance activities are carried out with minimal disruption.
- Prepares and reviews shift handover reports, maintenance reports, outstanding job lists, and equipment condition updates.
2. Customer Service
- Ensures that HVAC and kitchen equipment are maintained to the highest operational standards to support guest comfort and uninterrupted hotel services.
- Responds promptly to guest complaints and departmental requests related to air‑conditioning, refrigeration, and kitchen equipment.
- Coordinates with relevant departments to resolve technical issues efficiently and minimize inconvenience to guests and employees.
- Maintains professional and courteous communication with guests, colleagues, and internal customers.
- Ensures that maintenance activities are planned and executed with minimal disruption to hotel operations.
3. Financial
- Supports the efficient use of Engineering resources, manpower, spare parts, and equipment to control maintenance and operational costs.
- Monitors equipment performance and identifies opportunities to reduce energy consumption and improve operational efficiency.
- Assists in controlling maintenance expenses through effective preventive maintenance and timely corrective action.
- Ensures proper handling and utilization of tools, equipment, and spare parts to minimize unnecessary costs and wastage.
- Coordinates with suppliers and specialist contractors to ensure maintenance services are carried out efficiently and in accordance with hotel requirements.
- Supports initiatives aimed at extending equipment lifespan and reducing unnecessary breakdowns and replacement costs.
4. Personnel
- Supervises HVAC and Kitchen Equipment technicians in the performance of their daily duties, ensuring compliance with hotel standards and Engineering procedures.
- Assigns and monitors daily work schedules, ensuring tasks are completed efficiently and according to operational priorities.
- Provides technical guidance, coaching, and on-the-job training to improve employees' troubleshooting and maintenance skills.
- Ensures that technicians follow appropriate safety procedures when working with electrical systems, refrigerants, mechanical equipment, and kitchen appliances.
- Promotes effective teamwork, communication, and cooperation within the Engineering Department.
- Monitors employee punctuality, attendance, grooming, and professional conduct in accordance with hotel standards.
- Encourages employees to identify maintenance concerns proactively and contribute to continuous operational improvement.
- Supports cross‑training and the development of technical knowledge among Engineering employees.
- Ensures that employees understand and comply with hotel rules, policies, procedures, and applicable health and safety regulations.
5. Administration
- Prepares and maintains accurate maintenance reports, equipment condition updates, and daily shift handover records.
- Monitors outstanding maintenance requests and ensures timely follow-up and completion.
- Assists in planning and coordinating preventive maintenance schedules for HVAC, refrigeration, and commercial kitchen equipment.
- Maintains records of equipment breakdowns, repairs, spare parts consumption, and contractor activities.
- Coordinates with suppliers and specialist service providers regarding maintenance requirements, technical support, and spare parts availability.
- Reports recurring equipment faults, major breakdowns, and operational concerns to the Chief Engineer or designated Engineering management.
- Ensures that maintenance documentation and equipment records are updated in accordance with hotel procedures.
- Participates in departmental briefings and communicate important technical and operational updates to the Engineering team.
6. Other Duties
- Attends and contributes to departmental meetings, training sessions, and briefings as required.
- Ensures compliance with all hotel, company, and local regulations relating to occupational health and safety, fire prevention, hygiene, and security.
- Maintains awareness of relevant technical standards, equipment safety requirements, and energy conservation practices.
- Reads and understands the hotel's Employee Handbook and complies with all hotel rules, policies, and procedures.
- Maintains high standards of personal presentation, grooming, and professional behavior.
- Demonstrates flexibility and supports other Engineering activities when operationally required.
- Maintains professional working relationships with colleagues, contractors, suppliers, and other relevant stakeholders.
- Responds to changes in hotel operations, equipment technologies, and engineering requirements.
- Represents the hotel and GHM professionally at all times.
- Carries out any other reasonable duties and responsibilities as assigned by management.