DUTIES & RESPONSIBILITIES
Engineering Operations & Maintenance
- Support the day-to-day operation of the Engineering Department and ensure the smooth functioning of all resort facilities and equipment.
- Conduct regular inspections of guest villas, public areas, F&B outlets, kitchens, offices, associate areas, and other facilities to identify maintenance requirements.
- Ensure all mechanical, electrical, plumbing, HVAC, refrigeration, water, drainage, and other building systems are maintained in safe and efficient operating condition.
- Respond promptly to engineering-related guest and operational requests, prioritizing issues according to urgency and potential impact.
- Troubleshoot technical problems and provide practical solutions to minimize operational disruption.
- Coordinate repairs and maintenance activities with other departments to minimize inconvenience to guests.
- Ensure engineering workshops, plant rooms, storage areas, and technical spaces are maintained in a safe, clean, and organized condition.
Preventive Maintenance & Asset Management
- Support the implementation and monitoring of the resort's preventive maintenance program.
- Ensure preventive maintenance schedules are completed on time and accurately documented.
- Maintain appropriate records for equipment servicing, repairs, inspections, warranties, and maintenance history.
- Identify recurring defects and conduct root-cause analysis to reduce repeat breakdowns.
- Monitor the condition and performance of resort assets and recommend repair, replacement, or improvement where required.
- Ensure critical spare parts and engineering supplies are maintained at appropriate levels, particularly considering the resort's remote location.
Guest Experience
- Ensure all engineering concerns affecting guests are addressed with urgency, professionalism, and sensitivity.
- Work closely with Front Office, Housekeeping, F&B, Spa, Security, and other departments to resolve maintenance-related guest concerns.
- Personally follow up on significant or recurring technical issues affecting the guest experience.
- Ensure Engineering associates demonstrate appropriate grooming, communication, and service standards when working in guest-facing areas or occupied villas.
- Promote a preventive approach to maintenance to minimize technical issues before they impact guests.
Team Leadership
- Assist in leading, supervising, scheduling, and developing the Engineering team.
- Allocate daily assignments and ensure appropriate follow-up and completion of work orders.
- Conduct daily briefings and ensure effective communication and handover between shifts.
- Monitor team performance and provide regular coaching, feedback, and technical guidance.
- Support the training and development of Engineering associates to improve technical capability and operational effectiveness.
- Promote teamwork, accountability, ownership, and a positive working environment.
- Support the Director of Engineering/Chief Engineer in managing performance and addressing conduct or performance concerns in coordination with People & Culture.
- Assume responsibility for the Engineering Department in the absence of the Director of Engineering/Chief Engineer when required.
Health, Safety & Compliance
- Ensure engineering activities comply with all applicable health, safety, fire and life safety, environmental, and statutory requirements.
- Ensure team members follow appropriate safety procedures, including the correct use of PPE, tools, equipment, and chemicals.
- Participate in fire and life safety inspections, emergency preparedness, drills, and testing of critical systems.
- Identify and immediately report potential hazards and take appropriate corrective action.
- Ensure contractors comply with the resort's safety and security requirements while working on property.
- Maintain accurate inspection, testing, maintenance, and compliance records.
Energy & Sustainability
- Monitor energy and water consumption and identify opportunities to improve efficiency.
- Support initiatives to reduce energy consumption, water usage, waste, and the resort's environmental impact.
- Promote environmentally responsible engineering practices aligned with the sustainability philosophy of Our Habitas.
- Recommend technical improvements that contribute to both operational efficiency and sustainability.
Financial & Inventory Management
- Support the Director of Engineering/Chief Engineer in preparing and managing the department's operating and capital expenditure requirements.
- Monitor engineering expenses and identify opportunities for cost efficiency without compromising safety, asset condition, or guest experience.
- Maintain appropriate inventory levels of spare parts, tools, and engineering supplies.
- Assist with sourcing quotations and coordinating with approved suppliers and contractors.
- Monitor contractor performance and ensure services are delivered according to agreed standards.
- Support annual budgeting and capital expenditure planning as required.
Administration & Reporting
- Maintain accurate records of work orders, preventive maintenance, equipment history, inspections, and repairs.
- Prepare engineering reports and operational updates as required.
- Monitor outstanding work orders and ensure appropriate escalation and closure.
- Assist in maintaining equipment manuals, drawings, warranties, contracts, certificates, and other technical documentation.
- Participate in departmental and operational meetings and provide relevant engineering updates.
Desired Candidate Profile
Qualifications
Diploma or degree in Electrical, Mechanical, Building Services Engineering, Facilities Management, or a related technical discipline.
Experience
- Previous engineering experience within a hotel, resort, or hospitality environment is strongly preferred.
- Minimum 3 5 years of progressive engineering/maintenance experience, including supervisory or team leadership exposure.
- Luxury hotel or resort experience is an advantage.
- Strong working knowledge of HVAC, electrical, plumbing, mechanical, refrigeration, water systems, pumps, generators, and general building maintenance.
- Good understanding of preventive maintenance systems and asset management.
- Knowledge of fire and life safety systems, occupational health and safety requirements, and safe working practices.
- Experience working with contractors, suppliers, inventories, and engineering documentation.
- Previous experience in a remote resort environment is an advantage.