Housekeeping Team Leader - Doha Airport

Premier Inn Hotels - Middle East; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A premier hospitality company in Doha is seeking a Housekeeping Team Leader to oversee and motivate the housekeeping team. You will ensure rooms are ready for guests, handle first-level escalations, and maintain high cleanliness standards. The ideal candidate has leadership experience in a hotel and excellent communication skills, contributing to a culture focused on guest satisfaction and team development. Competitive pay and benefits are offered.

Benefits

Competitive salary package

Medical insurance including dental

Air tickets

Work-life balance

Qualifications

• Minimum of 1 year experience leading a reception team of a branded hotel.
• Experience in hygiene and safety practices is essential.
• Capable of performing under pressure and multitasking.

Responsibilities

• Lead and train the housekeeping team to maintain high standards.
• Ensure room cleanliness and safety are upheld at all times.
• Conduct inspections of guest areas and housekeeping equipment.

Skills

Training, coaching & feedback

Conflict management & problem-solving

Communication skills

Attention to detail

Time management

Tools

Microsoft Office

Opera

Job description

About Premier Inn

About Us: A Great Stay Starts at Premier Inn. Premier Inn is a British hotel chain and the UK's largest hotel brand with more than 900 hotels in UK, Germany, UAE and Qatar. Premier Inn hotels in the UAE operate under a strategic partnership between Emirates Group and Britain’s leading hospitality firm Whitbread PLC, established to develop the Premier Inn brand throughout the region. At Premier Inn we make everyday experiences special for millions of customers and create excellent career opportunities for people like you. Currently we have 11 hotels in the Middle East and an exciting pipeline of new hotels opening in the future. We hold many coveted people and brand industry awards, and we want you to help us add another award to our trophy cabinet!

Job Description

Are you seeking an opportunity to work with Premier Inn Hotels Middle East. Want to develop your career with a known brand who puts its people first? This might be the role for you!

Our Housekeeping Team Leaders are at the front line when delivering an outstanding product to the guest. Not only do you support to lead, motivate and train our housekeeping team, you are also responsible for releasing rooms to meet the standards required. Often you will interact with the guest, managing expectations in a friendly and down to earth manner taking great pride and attention towards creating a service that our guests love.

Responsibilities

• Leads by example to develop strong guest relationships with repeat or long stay guests, encouraging guests to complete hotel reviews and increase name mentions.
• Responsible for all first level escalations and to make decisions in line with the role scope or escalates accordingly.
• Ensures the safety of all guests and manages emergency responses as required in line with company policies and procedures.
• Ensures team compliance on delivery of all housekeeping policies, procedures, & standards.
• Ensures room cleanliness and hygiene, chemical handling and PPE practices are followed by the team.
• Completes daily inspections for trolleys, guest rooms, storage, public areas, back offices and laundry.
• Ensures lost and found items are appropriately reported and recorded.
• Ensures any safety hazards or violations are appropriately managed.
• Completing reports and filing appropriately.
• Ensures maintenance issues raised are completed appropriately.
• Reviews and manage stock levels.
• Preparation of room allocations, shifts and daily, weekly and monthly reports.
• Action cleaning programs with the HKM, OM and Team.
• Immediately raises inconsistencies in procedures, practices or systems to the HKM for reviews into training.
• Conducts 10@10, shift briefings & shift handovers.
• Monitors and ensures individual & team KPI’s, objectives, development plans or training requirements are delivered or completed.
• Provides coaching, training & development to the team in line with objectives on a daily basis & through 1:1 meetings.
• Supports the Housekeeping Manager with feedback in relation to the team’s performance reviews and development potential of team members for succession.
• Adheres to and ensures the safety of the team, managing emergency response as required in line with company policies and procedures.

Requirements

• Training, coaching & feedback
• Delegation
• Conflict management & problem-solving
• Communication skills
• Performs under pressure
• Fostering a Team Environment
• Ability to multi-task
• Planning & organizing skills
• Attention to detail
• Time management

Experience

• You will be likely to have a minimum of 1 year experience leading a reception team of a branded hotel.
• Computer Literate – Microsoft Office
• Operations Systems - Opera
• Hygiene and safety experience

Benefits

We offer a competitive salary package, medical insurance which includes dental, air tickets, and hours which offer you a work life balance.

Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. If you are committed and driven and want to develop into other areas then we will support you to do this.

At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer at the heart of everything we do.

We want Premier Inn to be a place where people’s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a ‘promote from within’ culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.

If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly then please click on the "I'm interested" button and join the team!