Housekeeping Team Leader

Ennismore; Qatar; On-site; QAR 56,000 - 100,000; Full time

Job summary

Our Habitas, part of Ennismore, in Qatar, is seeking a Housekeeping Team Leader to oversee daily cleaning across guest villas, public areas, and back-of-house spaces. Lead teams, ensure high cleanliness standards, and coordinate with Front Office and Maintenance to guarantee villa readiness and guest satisfaction.

The role emphasizes quality assurance, guest experience, and adherence to resort standards, with staff development and safety at the forefront of daily operations.

Qualifications

• High school diploma or equivalent; hospitality qualifications are a plus.
• 2–3 years housekeeping experience, preferably in a luxury hotel or resort.
• Senior Housekeeping Attendant or team-leading experience is preferred; English skills are required.

Responsibilities

• Oversee daily housekeeping operations across villas, public areas and back-of-house.
• Coordinate tasks, guide associates, and monitor quality inspections.
• Ensure guest privacy and security while maintaining resort standards.

Skills

Leadership

Attention to detail

English proficiency

Computer literacy

Education

High school diploma or equivalent

Hospitality qualifications advantageous

Tools

Hotel PMS familiarity

Cleaning equipment handling

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

The Housekeeping Team Leader is responsible for overseeing daily housekeeping activities, ensuring that guest villas, public areas, and back-of-house facilities are maintained to the highest standards of cleanliness, hygiene, and presentation.

The role involves coordinating daily assignments, guiding and supporting housekeeping associates, conducting quality inspections, and ensuring exceptional guest experiences in line with Our Habitas service standards and brand philosophy.

Housekeeping Operations

Coordinate and supervise daily cleaning activities across guest villas, public areas, and assigned facilities.

Allocate daily tasks to housekeeping associates based on occupancy, operational priorities, and staffing levels.

Ensure guest villas are cleaned, inspected, and prepared according to established standards and timelines.

Monitor arrival, departure, stayover, and special-request villa cleaning.

Ensure proper handling, storage, and replenishment of guest amenities, linens, and housekeeping supplies.

Coordinate with Front Office and Maintenance to ensure timely villa readiness and resolution of operational issues.

Report maintenance defects, damages, and safety hazards promptly.

Quality Assurance & Guest Experience

Conduct regular inspections of guest villas and assigned areas to ensure compliance with cleanliness and presentation standards.

Ensure all guest requests are handled promptly, professionally, and with attention to detail.

Support personalized guest experiences by anticipating needs and communicating preferences to the team.

Address minor guest concerns and escalate unresolved issues to the Housekeeping Supervisor or Manager.

Ensure guest privacy, confidentiality, and security are maintained at all times.

Monitor and maintain cleanliness in guest-facing and back-of-house areas.

Lead, motivate, and support housekeeping associates during daily operations.

Conduct daily briefings to communicate assignments, priorities, guest requirements, and service expectations.

Provide on-the-job training, coaching, and guidance to new and existing team members.

Monitor team productivity, performance, grooming, and adherence to resort standards.

Promote teamwork, accountability, and a positive working environment.

Report performance concerns and operational challenges to the Housekeeping Supervisor or Manager.

Support the development of associates through regular feedback and recognition.

Inventory & Equipment Management

Monitor the proper use and availability of cleaning supplies, chemicals, linens, amenities, and equipment.

Assist with stock counts, inventory control, and replenishment requests.

Ensure housekeeping equipment is maintained, cleaned, and stored correctly.

Monitor linen usage and minimize losses, damage, and unnecessary wastage.

Ensure cleaning chemicals are properly labeled, stored, and handled according to safety procedures.

Support sustainability initiatives through responsible use of water, energy, and cleaning materials.

Health, Safety & Compliance

Ensure compliance with housekeeping SOPs, hygiene requirements, and health and safety regulations.

Reinforce safe working practices, including proper use of personal protective equipment and cleaning chemicals.

Ensure lost-and-found items are reported, recorded, and handled according to resort procedures.

Report accidents, incidents, suspicious activities, and security concerns immediately.

Maintain safe and organized housekeeping storage areas and service facilities.

Ensure compliance with resort grooming, attendance, and professional conduct standards.

Administrative & Operational Coordination

Maintain accurate records of villa inspections, cleaning assignments, and completed tasks.

Update villa status and communicate discrepancies with Front Office.

Assist in preparing daily work schedules and monitoring attendance.

Support the Housekeeping Supervisor or Manager in operational reporting and departmental initiatives.

Participate in departmental meetings, training sessions, and quality improvement activities.

Perform other reasonable duties assigned by management to support resort operations.

Qualifications

High school diploma or equivalent; hospitality-related qualifications are an advantage.

Minimum 2–3 years of housekeeping experience, preferably in a luxury hotel or resort.

Previous experience as a Senior Housekeeping Attendant or in a team-leading capacity is preferred.

Strong knowledge of housekeeping procedures, cleaning techniques, and quality standards.

Familiarity with cleaning chemicals, equipment, linen handling, and safety procedures.

Good command of English; additional languages are an advantage.

Basic computer skills and familiarity with hotel property management systems are desirable.

Additional Information

What's in it for you...

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore family of brands.

Working at Our Habitas means being part of a purpose-driven movement. You will help shape stories that go beyond rooms and amenities, creating emotional experiences and connecting people through shared rituals, culture, and a sense of belonging.

If you believe in luxury that speaks to the soul, and want to build something meaningful in two of Middle East's most extraordinary destinations, we’d love to meet you.